Shiela Castillo

SHIELA DELA CRUZ CASTILLO 452 Luwasan St. Pulo San Isidro Nueva Ecija Contact #- E-mail Address:-CAREER SUMMARY I am marketing career professional seeking for a position in a company where I can utilize my experience and embarking new and challenging task with an aim to bring about the process improvements and business profitability. I am very passionate in every work/ industry I am in. In my over 6 years on E-commerce industry, it allows me to learn how extensive and diverse the communication is. A sound professional attitude, strong work ethics and takes pride in personal performance. Ready for a long term association where acquire skills, knowledge, and can able sustain contribution to the company’s objective. EDUCATIONAL ATTAINMENT College : Central Luzon State University Bachelor of Science in Business Administration Major in Marketing Management Science City of Munoz, Nueva Ecija- Secondary : Pulo National High School Pulo San Isidro Nueva Ecija-nd Honorable Mention SKILLS           Over five (6) years in experience communicating with the clients Ability to perform over 100 emails a day. Excellent skills in providing product/service related information to the client through emails Knowledgeable in preparing marketing and business plans. Computer literate; knowledgeable in Microsoft Office (Excel, Word, Power Point) Easy to communicate and deal with different kinds of people Easy to adapt to any working environment Quick learner; easy to teach and can work with minimal supervision Product Listing and Data Entry (Lazada, Shopee, Amazon, eBay, Aliexpress) Content Moderation AFFILIATION AND ELIGIBILITY Lifetime Member Junior Marketing Association CLSU Chapter Civil Service Eligibility Professional August 6, 2017 WORK EXPERIENCE FLS General VA works Japan Manages customer subscriptions, cancellations, general inquiries and refunds on Amazon and eBay Order fulfillment in Amazon and eBay Answering customer service and technical support inquiries Product Listing Review and appealing eBay and Amazon cases TWIN SUCCESS MERCHANDISING Junior Customer Service Representative 301 Elysium Bldg. corner D. Tuazon Brgy Maharlica Responsible in handling concern of client and establish good relationship with them to improve the growing business of the company. Ensures that all concerns of the customer are addressed and handled properly Sorting all sales every month Checking and contacting the regular buyers from our store through E-mail Handling Lazada, Amazon, eBay, Aliexpress, Alibaba, Zopim, account MIO MARINO General VA-Homebased Create PPC for Amazon Campaign Moderate Listing for their new products Check FBA/FBM inventory Support on the internal and external needs of the sales and the company. Checking the Negative Feedback/Negative Review Making sure that the PPC was generated properly. Maintain or lower the ACOS. Overall checking of Amazon Seller Central PERSONAL DATA Age Gender Date of Birth Civil Status Citizenship Religion Father’s Name Mother’s Name : : : : : : : : 26 years old Female May 17, 1994 Single Filipino Catholic Reynaldo Castillo Lourdes Castillo CHARACTER REFERENCES Ms. Rossell Villariba Operation Manager Gainexpress Merchandising Holdings Ltd. 301 Elysium Bldg. D Tuazon Quezon City- I hereby certify that the above information is true and correct to the best of my knowledge and beliefs. ____________________________ SHIELA D. CASTILLO Applicant