Shiela Bacasmot

SHIELA MARIE P. BACASMOT Deira, Dubai UAE Mobile No: - Email:-Skype: shielamariebacasmot ADMINISTRATIVE OFFICER • 10 years’ work experience in providing excellent Customer Service in all forms of communication channels and performing Administrative Tasks • Adept in assessing and responding to work-related situations efficiently • Has strong sense of responsibility and accountability • Fast learner, analytical and resourceful • Eloquent in the English language – both written and verbal • Expert in multitasking that results in getting the job done efficiently and with quality • Computer Literate (MS Office Application) EMPLOYMENT HISTORY Administrative Officer Missing Ingredient Cleaning Est. via Ultimate HR Solutions LLC Business Bay, Dubai, UAE October 2015 – September 2018 • Managed the daily operations of the company • Answered customer enquiries, escalated calls, and resolved complaints • Liaised regularly with affiliated labour supply agencies regarding employee affairs • Responsible for the renewal of all insurance policies of the company such as Medical, Public Liability, Property, Vehicle, and Workmen’s Compensation Insurance Policies • Generated various reports in relation to sales, employee performance, company expenditures and others • Performed forecasting of company expenditures, petty cash requests, and entering daily sales in the company’s own system Administrative Officer Tidy Maid Cleaning Services & Maintenance LLC Arjan, Dubailand, Dubai, UAE August 2013 – September 03, 2015 • Answered all customer inquiries via phone or email • Managed staff’s daily and monthly schedules • Received and recorded daily sales for banking on an excel spreadsheet • Prepared Client Invoices and assisted in preparing WPS Report • Updated and maintained all company files and documents Assistant Project Manager NOW Outsourcing Services Inc. Davao City, Philippines January 2012 – May 2013 • Corresponded with foreign clients regularly via video conference calls and emails to ensure client objectives and satisfaction are met consistently • Managed 12 Web Developers to guarantee that tasks are being done and delivered in a timely manner with as little re-edits as possible • Created reports that monitored the progress of the team in terms of their productivity and efficiency to meet deadlines • Copyedited articles for website content ESL Teacher/ TOEFL Reviewer Seattle Language Center Inc. Davao City, Philippines October 2010 – August 2011 • Taught Koreans English as a second language • Conceptualized, created, and corrected tests and essays of students to measure what they have learned in class • Utilized various teaching strategies to effectively teach students the English subject • Created and used PowerPoint Presentations as a medium for teaching students Customer Service/ Technical Support Representative Sutherland Global Services Inc. Davao City, Philippines July 2009 – August 2010 • Answered incoming calls from customers inquiring and/or complaining about their internet, TV, and VOIP services • Handled and resolved complaint calls from customers with patience and empathy • Received 40-80 calls per day, with an average of 15 minutes per call • Troubleshoot internet connection, VOIP telephones, and Cable Services of customers • Answered customers’ billing enquiries Customer Service Representative Aegis People Support Inc. Cebu City, Philippines April 2008 – December 2008 • • • Assisted customers with their banking needs such as balance inquiries, funds transfer, and explanation of overdraft charges Handled complaint calls from customers and executed proper escalations to Tier 2 in USA especially with Fraud cases Received 100-200 calls per day with an average handling time of 3 minutes per call EDUCATION Ateneo de Davao University Davao City, Philippines Masters of Science in Clinical Psychology – (9 units earned) December 2010 – April 2011 Ateneo de Davao University Davao City, Philippines Bachelor of Arts in Psychology – (Dean’s List) June 2004 – March 2008 PERSONAL INFORMATION Age: 30 years old Date of Birth: March 23, 1988 Nationality: Filipino Gender: Female Marital Status: Single