Shiela Advincula

ADVINCULA, Shiela Experienced Report and Data Analyst with a demonstrated history of working in E-Commerce & Healthcare Industry. 4 Years of experience in Product Listing, Team and Project Management. Employment History Product Data Coordinator, TheNile 20th flr Robinsons CyberSigma McKinley Taguig Bonifacio Global City, Taguig City March 2017 – Nov 11, 2021 Summary – Responsible for monitoring and supervising a team of product specialists to achieve the organization’s objectives. Perform QA to ensure we deliver better customer service experience through uploading accurate data on the company’s websites and affiliate’s sites (Amazon, eBay, TradeMe). Review team members performance through coaching session, to promote their development as employees. Liaise and cooperate with other team heads to promote smooth and efficient interaction between teams. Reporting, project management tools used: REPORTING - MS Excel, Pivot, Google Sheet PRESENTATION – MS Excel, PowerPoint PROJECT MANAGEMENT – JIRA, Confluence PRODUCT LISTING – Google Sheets, Google Drive, Dropbox, MS Excel Data and Reports Analyst, TheNile 20th flr Robinsons CyberSigma McKinley Taguig March 2016 – March 2017 Job Description: Collate product information data from various external sources (e.g. websites, documents and other electronic files provided by suppliers and other third parties) Prepare electronic files with new product data in a standardized Excel format, to be imported to the employer’s database Monitor scheduled automated imports of product data from third parties Investigate failures of automated data imports, liaising with management and business partners as required Manually edit and correct individual product data record, via a graphical user interface Check incoming product data for pricing errors and other potential issues Monitor data accuracy and investigate problems found Keep track and maintain a database of contacts who provide product data Perform support activities relating to the marketing and promotion of the products Interact on a professional level with management and suppliers Consistently maintain accurate information, by explaining procedures on providing supplemental information to supplier and business partners Manage several operations data entries for various logistics reports Analyze difference performance data entries coming from different operational sources In charge of creating a multitude of operations spreadsheets, collate relevant information and develop KPI reports Provide accurate and prompt support to Customer Service Manager and Country Head maximizing internal collaboration and operational performance clarity. Report Specialist, TheNile Shore Solutions, Inc 20th flr Robinsons CyberSigma McKinley Taguig September 2015 – March 2016 Job Description: Manage several operations data entries for various logistics reports Analyze difference performance data entries coming from different operational sources In charge of creating a multitude of operations spreadsheets, collate relevant information and develop KPI reports Provide accurate and prompt support to Customer Service Manager and Country Head maximizing internal collaboration and operational performance clarity. Responsible for generating Weekly KPI reports for AU and NZ Warehouse’ Staff and Team Leaders. Provide scorecard reports for Procurement and Customer Service Team. Reports Analyst, Manila Healthcare Alorica (former EGS) 10/F EGS, Cyberpod Centris Three South Tower, Quezon Ave, Quezon City September 2013- September 2015 Job Description: Responsible for reviewing reconciliation reports and making the necessary adjustments in the EGS or client system to balance the patient accounts.  Collate, organize, and standardize raw data provided by clients in order to create detailed reports for operations to include site performance reports.  Create performance reports per agent and per team based on the key performance indicators (KPIs). Responsible for accurately integrating and collating data from multiple sources to create one comprehensive performance dashboard for the clients. Create report templates for new and non-standard reports containing all requirements requested by clients.  Create and maintain up-to-date documentation of work instructions and procedures for completing all assigned reports. Closely coordinate with the various branch offices and resolve data accuracy issues encountered in generating their reports.  When requested, analyze, identify, and present trends in a report for the branch/client. Participate in calls with internal clients to discuss reporting requirements and issues. Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event. Track and provide daily and weekly reporting for all reporting tasks processed and completed for each branch.   Meet daily, weekly, monthly productivity and quality targets set by EGS.  Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties. Knowledge, understanding, and compliance with EGS policies and procedures. Maintain knowledge of functional area and company policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. Reporting tools used: MS Excel, Pivot PowerPoint FACS Crystal report Voicemail Retriever, Manila Healthcare Account Alorica (former EGS) 10/F EGS, Cyberpod Centris Three South Tower, Quezon Ave, Quezon City April 2012- September 2013 Job Description: Summary – Retrieve voicemails left by patients, insurance staff and other 3rd party callers. Enter information left in the voicemail into the patient’s account. Create a sheet tracker for each hospital on a daily basis to update number of unretrieved voicemails. Ensure all voicemails are retrieved eod by coordinating with other retrievers. Send reports to clients based on time intervals. Inbound Telesales Agent, Sprint Account Alorica (former EGS) 6/F ELJ Building, corner Mother Ignacia St. Quezon Ave., Quezon City May 2011 to April 2012 Summary – Provide product information such as pricing and process orders. Receive and handle routine in-bound customer telephone calls. Provide excellent customer service by ensuring issues/requests/complaints are resolved. HR Clerk, Banco de Oro (BDO) Roosevelt Ave, Greenhills San Juan May 2010 to November 2010 Job Description: Summary – Schedule applicants for exam and interview. Distribute test results to candidates and provide instructions for the next process. Liaise with HR team any concerns related with candidate application status. Act as a receptionist to assist visitors. Get involve with job fairs. Provide photocopies or other materials needed in the Recruitment department. Receive parcels/documents. Training/Seminars Attended Excel 101 & 102 Expert Global Solutions 10/F EGS, Cyberpod Centris Three South Tower, Quezon Ave, Quezon City Task Management Leadership Training July 21, 2017 Bonifacio Technological Center Bonifacio Global City, Taguig Educational Background TertiaryRizal Technological University Bachelor of Science in Psychology March 2010 Personal Information Mobile Number: - Email Address:-