Shiedyro Angel Payumo

SHIEDYRO ANGEL PAYUMO PROFESSIONAL SUMMARY Detail-oriented and adaptable professional with experience in customer service, HR operations, sales, and marketing. Skilled in client relations, recruitment, administrative support, and social media management. Recognized for being hardworking, dedicated, and able to work with minimal supervision. Seeking opportunities to contribute strong organizational skills and a commitment to excellence. CORE SKILLS • Customer Service (Voice, Non-Voice, Blended) • Sales & Marketing Strategies • Recruitment & HR Administration • Social Media Management • Microsoft Office & Google Workspace • Document Filing & Records Management • Time Management & Prioritization • Team Collaboration & Communication PROFESSIONAL EXPERIENCE HR/Administrative Officer Oriental Consultant Phils. (DOTr-MMSP) – June 2023 to January 2024 • Assisted in ensuring sufficient and capable manpower for project completion. • Supported compensation and benefits processing as prescribed by DOTr Central Office. • Gathered data and documents for project implementation and maintained accurate records. • Coordinated with team leaders for internal communications and task delegation. • Prepared reports and presentations with statistical data for management. • Provided administrative support to the Project Management Office and escalated concerns affecting efficiency. • Contacted and scheduled applicants for preliminary, technical, and final interviews. • Monitored and prepared 201 files of MMSP personnel, ensuring accurate and updated records. • Assisted in the renewal process for employee contracts and requirements. • Prepared and submitted regular recruitment reports. • Handled pre-employment processing and other recruitment documentation. Sales Executive Unity Homes Solution – Vanguard – August 2022 to May 2023 • Delivered customer service via multiple channels (calls, social media, email). • Managed Facebook marketing campaigns and created promotional materials. • Scheduled appointments, prepared quotations, and coordinated installations. • Handled sales reporting, cashiering, and client engagement. Marketing/Seller Center Support Agent Somago Online Shopping – October 2021 to July 2022 • Assisted sellers in setting up and managing online shops. • Conducted live selling, order processing, and waybill printing. • Provided training on platform use and customer service best practices. HR Staff – Operations LED Management Training Services – Sept 2020 to April 2021 • Processed resignations, clearances, and exit claims. • Maintained HR records and monitored compliance with requirements. • Handled employee concerns via email and coordinated with departments. Receptionist/Recruitment Staff LED Management Training Services – Feb 2020 to Aug 2020 • Managed front desk operations including calls, mail, and client inquiries. • Assisted in applicant processing and department coordination. EDUCATION Bachelor of Science in Business Administration – Major in Marketing Management University of Caloocan City | 2015 – 2019 TRAININGS & SEMINARS • Digital Marketing: Effective Business Strategy – University of Caloocan City (2018) • How to Become a Virtual Assistant – Online Training (2023) • Goal Negosyo: Let Money Grow from Raw – Polytechnic University of the Philippines (2018) • Innovation: Shaping the Future Generation – University of Caloocan City (2018) • Marketing for Leads, Recipe for Success – University of Caloocan City (2018) • B2B Selling for SMEs – University of Caloocan City (2018) • Tupperware Business Development Training Program – University of Caloocan City (2017) • Sangguniang Kabataan Reform Act – Bulwagang Katipunan, Caloocan City Hall (2018)