Shibu usman
Assistant Manager
10 years of experience in Operations / Strategic Sales and Data Management in retail domain.
Experience in implementing strategic approaches to augment the business and sales/ revenue.
Experience in Data analysis, maintenance and administrative reporting using Excel.
Experience in providing the weekly, end of month, yearly performance report for all branches and
sales members.
Experience in leading team and training on ground sales techniques.
Contact
Phone-
Email
-
Address
Al Rawda, Ajman
Linkedin
https://www.linkedin.com/in/shibu-usmanb0ba89129/
Education
2009
Bachelor of Science
MCAS, Periyar university, India
2006
Higher Secondary
ICA English school, kerala, India
Expertise
Team Building
Critical Thinking
Time Management
Business Development
Decision Making
Building Relationship
Experience
2022 - Present
Magrudy Enterprises LLC, Dubai UAE
Assistant Manager
Coordinating and reporting day-to-day activities with the Production Manager.
Assisting in preparing production schedules and timelines
Estimating the costs of the production process, raw materials, and other equipment
Ensuring that the quality and company standards are met
Coordinating with the team members to ensure the production process is completed
on time
Handling any customer queries
Creating and maintaining a report of the production status
Assisting in hiring and training new team members
Ensuring that all safety and health procedures are followed at all times
Reviewing the production budget and suggesting improvement measures
2013 - 2022
Alshaya Group, Dubai, UAE
Assistant Store Manager
Assisting the store manager in all aspects of the store management process
Assisting with the administration of the store
Scheduling interviews and recruiting qualified candidates
Monitoring and training new employees
Developing and implementing training programs to attract and retain talent
Effectively delegating and managing the team
Managing employee schedules and conducting performance reviews
Providing leadership and guidance to the team
Driving the sales and profitability of the store
Ensuring the store meets all safety standards
Building and maintaining a high level of customer experience
Resolving customer service issues and complaints
Developing and maintaining relationships with customers, partners and vendors
Ensuring a clean and visually pleasing store environment
Building and maintaining a positive work environment for all associates
2012 - 2013
Kalyan silks Pvt Ltd – Kerala-India
Customer Relationship Officer
Ensure that each customer receives outstanding service by providing a friendly
environment,
which includes greeting and acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock.
Aid customers in locating merchandise.
Communicate customer requests to management.
Language
2011 - 2012
English
Production Supervisor & Quality controller
Pheonix Garments - Avinashi, Tamilnadu
Hindi
Accomplishes manufacturing staff results by communicating job expectations;
planning, monitoring, and appraising job results; coaching, counseling, and disciplining
employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; developing
personal growth opportunities.
Maintains work flow by monitoring steps of the process; setting processing variables;
observing control points and equipment; monitoring personnel and resources;
studying methods; implementing cost reductions; developing reporting procedures
and systems; facilitating corrections to malfunctions within process control points;
initiating and fostering a spirit of cooperation within and between departments.
Completes production plan by scheduling and assigning personnel; accomplishing
work results; establishing priorities; monitoring progress; revising schedules; resolving
problems; reporting results of the processing flow on shift production summaries.
Maintains quality service by establishing and enforcing organization standards
Malayalam
Tamil
Reference
Renny mathew
Nishad
Store manger, Alshaya Group
Head of Uniform Operations
Phone:-
Phone:
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Email :
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Email :
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