Shiaryl Paunillan

I have extensive hands-on experience in managing and operating a café/restaurant business, overseeing both front-of-house and back-of-house operations. My role involves supervising daily operations, ensuring excellent customer service, handling reservations and event bookings, and coordinating buffet and function room setups for small to large groups.

I am skilled in staff management, including hiring, training, scheduling, and supervising dining staff, baristas, and kitchen personnel. I regularly conduct meetings, prepare agendas and minutes, and address operational concerns to maintain smooth workflow and service quality.

I handle administrative and documentation tasks such as preparing quotations, statements of account, reservation confirmations, conforme documents, memos, notices, and customer communications. I am experienced in creating clear policies regarding reservations, down payments, corkage fees, and cancellation terms, and communicating these professionally to clients.

I manage customer inquiries, complaints, and follow-ups with professionalism and efficiency, ensuring customer satisfaction while upholding business policies. I also create marketing captions, menu descriptions, and promotional content for social media to support the café’s branding and visibility.

In addition, I handle compliance and payroll-related responsibilities, including SSS, Pag-IBIG, and PhilHealth employer portal transactions, employee records management, and contribution processing. I am familiar with bank transactions and business payment platforms.

My strengths include strong organizational skills, attention to detail, effective communication (both written and verbal), multitasking, problem-solving, and the ability to maintain high service standards in a fast-paced hospitality environment.