Shiana Marie Clave Siruma

Shiana Marie Clave-Siruma -Contact #:- Experienced in Consultative Sales methodology in a Business Development role. Background in Business Process Outsourcing Customer Service Oriented Industry Extensive exposure to sales with focus on technology and telecommunications industry. Possesses extensive knowledge in Financial Services specializing in direct banking Supportive, trustworthy, and open minded team player and leader with the ability to work in a fast paced environment and able to embrace ambiguity Raises the bar, consistently bringing personal standards higher every time. Experience Corporate Sales and Accounts Manager – Business Development Phoenix One Knowledge Solutions, Inc. November 2016 – Present Works in a Senior Sales position in developing new businesses by proactively searching for new prospects and converting them to partners and regular clients Represents company by attending partner events and other external gatherings Delivers new projects as assigned by the Board Trains staff in implementing new operational procedures Business Development Specialist for InterCall Asia Pacific West Contact Services, Inc. January 2014 – February 2015 Prepare the pertinent annual Business Development Plan / Account Plans for the identified anchor/growth accounts • Determine new opportunities and pro-actively hunt for target organizations; • Further develop multi-tier relationships to organically grow the clients’ accounts • Develop a healthy pipeline of sales pursuits • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations • Performs presentation to client senior management • Proactively research and develop new opportunities • Work with operations to communicate and establish effective delivery in line with customer expectations, especially current key accounts and potential in the ‘pipe line’ accounts Works to improve the organization’s market position and achieve financial growth by defining long-term organizational strategic goals, building key client relationships, identifying business opportunities, negotiating and closes business deals and maintaining extensive knowledge of current market conditions. Works in a senior sales position within the company with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization. Prestige Sales Supervisor The Manila Hotel January 2013 ­ December 2013 ● Circulates progress reports on activity against targets e.g. campaign effectiveness, membership inquiries ● Contributes to the membership development plan ● Offers ideas for improvement or change in operational areas ● Manages member communications including responding to member queries and the production and inventory of membership and marketing material e.g. letters, newsletters, e­bulletin and brochures ● Manages member events ● Manages member recognition programs ● Assists in PR activity including the publication of press releases ● Maintains accurate membership records and marketing databases ● Manages affiliate activity and relationships with external suppliers ● Conducts staff incentives Assistant Manager for Operations HSBC Data Processing Philippines Inc. November 2007 – October 2012 • Acts as Ad Hoc Operations Manager providing Supervisory Training for On­boarding team leaders. • Manager in charge for Associate Upskill Training. • Manages OJT teams after Upskill Training. • Leads global management calls for Sales and Quality. • Attends global conferences representing Management for Process improvements and Special Projects • Manager in charge for ENGAGE Program. • AMO Lead for GPS (Global People Survey) Council. • Represents Process for off­site activities. • Worked as Point of Contact for CARS (Attrition) Team. • Worked as Point of Contact for Sales Team. • Worked as Point of Contact for Quality Team. • Worked as Point of Contact for Customer Experience Team. - Generally responsible for managing 10­12 associates in an inbound/outbound call center environment. Drives team to achieve quantitative goals. ­ Provides opportunities for employee development through counseling, identification of high potential employees, delegating special projects and facilitating task forces. ­ Ensures that the general work environment is maintained in good condition including the systems, technology, training and management tools through coordination with IT Department & other business entities. ­ Focuses on employee related concerns such as attrition, absenteeism, morale, disciplinary action, conflict resolution and/ or employee grievances, motivation through collaboration with Employee Relations and concerned parties. ­ Resolves escalated customer concerns and utilizes appropriate business judgment by managing monetary adjustments and making necessary follow-up for customers. ­ Assists in the implementation of the Group compliance policy. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes­Oxley Requirements) for Group Service Centers (GSCs). Senior Process Executive HSBC Data Processing Philippines Inc. October 2005 – October 2007 • Responsible for special tasks delegated by line manager. • Worked as Point of Contact for team projects and process activities. • Responsible for meeting the targets for Quality, Customer Experience and Sales. • Assists in training new hires to help achieve site goals. Customer Service Representative Convergys Phils. Inc. Northgate Cyberzone Alabang, Muntinlupa City October 2004 – August 2005 • Worked as a customer care specialist for a Telecommunications account. • Responsible for meeting the targets for Quality, CSAT and Sales. • Appointed as Y­Connect mentor. Education PATTS College of Aeronautics Bachelor of Science in Tourism Major in Airline Operations Date Graduated: October 2002 Vice-President for External Affairs, PATTS Tourism Society SY 2002 Treasurer, PATTS Tourism Society SY- Trade Fairs and Exhibits Attended Philippine Chamber of Commerce Industries Expo, Manila Hotel October 2013 Bridal Expo, SMX Convention Center September 2013 PTAA Travelmart, SMX Convention Center February 2013 Trainings and Seminars Attended Presentation Skills Training October 2013 Sales and Negotiation Skills Training October 2013 The First Philippine HRM Congress (Guest Speaker) July 2013 The Secret to Greater Productivity and Performance April 2013 Essentials of Team Dynamics April 2012 Supervisory Development Program March 2011 – July 2011 Leading and Managing People October 2008 5 Dysfunctions of a Team July 2008 Emotional Intelligence April 2008 Working Well With Others April 2008 Behavioral Coaching January 2008 Media Engagements: Cowrie Grill Media Launch (Presenter) November 2013 Guest Host for Biyahe@Gimik DZAR 1026khz May 2013 24 Oras Interview (Holy Week Promotions) March 2013 Character References: Georgina G. Banaag Consultant / Former SVP – Manila Hotel / Owner – La Regalade- Natalie Torres-Ramirez Assistant Vice­President, Sales The Manila Hotel- Maileen Pascua-Bedaña Assistant Vice-President, Operations HSBC Electronic Data Processing Phils-