Shiana Lewis

“Life is not about the choices you make, but the consequences of the choice which was made”. Lot #144 Hellshire Dr Old Braeton,Portmore St. Catherine Jamaica -- EXPERIENCE SKILLS Shiana Lewis Urban Development Corporation, ​Kingston,Jamaica— ​Filing Clerk August 2016 - December 2016 Sutherland Global Services, K ​ ingston,Jamaica — ​Customer Service Specialist- Supervisor June 2017 - August 2019 ● Interpersonal and relationship-building s ● Excellent communication, conflict resolution, coordination, analytical, and resource management skills ● Passionate to learn and update my knowledge and Remote Contractor ​— Remote Customer Service Representative- SMS, chat, email, phone, Ad Moderation. Virtual Assistant- Scheduling meetings, creating FAQ’s for websites, email handling, bookings etc, Ad Moderation, Dropshipping etc. Team Leader- managing over 27 agents; scheduling, aduits, attendance monitoring, one on one sessions, people management, forecasting, weekly check-in calls, providing real-time assistance. EDUCATION Moneague College, ​St. Ann, Jamaica — A ​ ssociate of Science Degree in Computer Science 2015 – 2017 This entails programming, database management, system administration, and the development of electrical circuits. The University of Technology Jamaica, K ​ ingston, Jamaica —B.Sc. Degree in Actuarial Science 2018 - Present. skills while I work to enhance my productivity and contribute extra efforts for the achievement of organizational goals LANGUAGES English