SHERYLLYNN HECHANOVA
Virtual Assistant/Customer Service
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SUMMARY
With a diverse career background spanning
a year in call center operations, two years as
a waitress in an international restaurant, and
two years as a teacher, I have honed strong
communication, organizational, and
problem-solving skills. My experience also
includes social media management, where
I’ve successfully created and executed
content strategies, managed multiple
platforms, and engaged with audiences to
build brand visibility. I excel in serving
customers with professionalism and
efficiency, whether online or in person, and
thrive in fast-paced, dynamic work
environments.
EDUCATION-
Eulogio Amang Rodriguez Institute of
Science and Technology
Bachelor Degree of Secondary
Education
SKILLS
CANVA
EXCEL
GOOGLE WORKSPACE
MICROSOFT OFFICE 365
COMMUNICATION
WORK EXPERIENCE
Virtual Assistant
RMB Insurance Agency
Coordinated schedules and arranged appointments, meetings, and
follow-ups to enhance time management and resource allocation.
Oversaw multiple responsibilities at once, such as phone operations,
email communication, and office tasks.
Managed websites, sales funnels and social media accounts
Developed and implemented strategic social media plans to increase
audience engagement and brand visibility.
Customer Service RepresentativeAppointment Setter
TRIOS COLLEGE - May 2023- June 2023
Proficient in verbal and written communication to engage potential
clients, convey value propositions, and build rapport over the phone
or via email.
Managed calendars and scheduling appointments, meetings, and
follow-ups to optimize time and resources.
Managed a diverse range of tasks simultaneously, including call
management, email correspondence, and administrative duties.
Customer Service Representative- CHAT
AND PHONE SUPPORT
CONCENTRIX - November 2021-December 2022
Provide prompt customer support with a professional, friendly, and
patient attitude
Proactively memorized over 20 company products and services
Received multiple 5 star customer satisfaction rating through
voice, chat and email communications
Listened, diagnosed, and resolved technical issues guiding users to
step by step solutions
Social Media Manager
Cup Of Hope Coffee PH- December 2020
Creating Facebook, Instagram, and TikTok posts for the
customers to see the available products and prices for engaging
the seller and customers online.
Waitress
Dusit Thani- Lakeview Cairo 2018=202
CREATIVITY
Provide excellent customer services and always strives towards
EFFICIENCY
guest satisfaction.
PROFICIENT IN TECHNOLOGY AND
Greet customers and present menus.
SOFTWARES
Make suggestions based on their preferences.
WEBSITE AND FUNNEL BUILDING
CALENDAR MANAGEMENT
EMAIL MANAGEMENT
SOCIAL MEDIA MANAGEMENT
Teacher
Holy Family Academy-
Creating daily lesson plans and audiovisual materials
Giving instructions to students
Working with the administrators and interacting with the parents
