Sheryll Torres

 Sheryll V. Torres #23 3rd St. Gruar Ph. 1 Cainta Rizal 1900 Cellphone no: - E-mail Address-Upwork Profile Link: https://www.upwork.com/freelancers/~0141dea7e8918df4f4 OBJECTIVE To work in an organization where creativity and individual talents are encouraged. POSITION APPLIED Customer Care Coordinator WORK EXPERIENCE Customer Relations ACCENTURE September 2016-presentGlobal One Building Eastwood Quezon City Main Responsibilities Include: Provides correct billing information, tariff changes and pro rates and delivering first call resolution at every call opportunity. To resolve issues for their issues in broadband, tv, and phone. Handle cross sell and upgrades within media services. To provide knowledge and to relay accurate information to the customer’s queries in a friendly and professional matter. Handle customer escalated issues through an agreed process via direct channels. . Property Investment Consultant Alveo –Ayala Land November 1, 2012-June 10, 2016 728 28th St. BGC Taguig City Main Responsibilities Include: Making appointments and showing buyers the property. Finding prospects and leads and eventually lead to a sale. Gives financial advice based on the client’s needs and most of the time, create a need. Attends to inquiries such as sales and property valuation. . International Concierge for a cruise ship lineHOLLAND AMERICA LINE 2011-September 2016 300 Elliot Ave. West Seattle USA 98119 (United Philippine Lines) Sta. Clara St. Intramuros Manila Main Responsibilities Include: Provide Superior Verandah Suite Guests exclusive concierge service; offering exclusive amenities and personal “one touch button” phone services, including assisting in answering In-Room Dining calls and dispatch orders to responsible parties. Answer Dining Room Reservations calls and dispatch reservations and information via the system to the concerned department for follow-up.   Key Responsibilities: Respond to all Guest requests, concerns and issues in a timely and professional manner. Provide premium Guest service by handling all communications, verbal or written in accordance with the set standards. Handle cash transactions required by Guests including and not limited to traveler checks, stamps, foreign exchange, gratuity adjustments and settlement of shipboard accounts in accordance with the company’s established accounting policies and procedures.  Log and maintain accurate records of all Guest calls, inquiries, concerns and requests using systems provided and in accordance with set procedures. Promptly bring up situations that require the attention of the Guest Relations Supervisor and or Guest Relations Manager.  Maintain accurate Mariner Loyalty Society Rewards Program guest records and logs. Through the Siebel system and in accordance with set procedures, communicate all inquiries, concerns and requests to the concerned departments.  Maintain accurate work order files for easy reference as well as files on daily guest calls made to ensure quality assurance according to agreed standards. Promote various services and programs as appropriate to generate revenue. Establish and maintain effective working relationships with co-workers, supervisors, managers and officers within and across department boundaries through verbal and written communications to support resolution of guest issues in a timely and efficient manner. Maintain and update a library of reference materials associated with the function to assist in answering guest inquiries accurately and in a timely manner. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to ship’s relevant health & safety procedures as required. Perform other miscellaneous duties and tasks as assigned by Guest Relations Supervisor/Manager.  Guest Relations AttendantHOLLAND AMERICA LINE November 2003 up to- Elliot Ave. West Seattle 98119 USA (United Philippine Lines) Sta. Clara St. Intramuros Manila Tel- Responsibilities Include: Takes care of check in and check- out of guests. Handle cash transactions specifically foreign exchange, cash and credit card payments and phone calls. Handle showroom for guests and travel agents. Carry out guest request, port information, and general information. Takes care of VIP guests with restaurant booking, providing dining options and information on onshore activities. Follow up guest’s concerns and ensures it is resolved in a timely manner. Guest Services AssociateDISCOVERY SUITES December 1999-October 2003#25 ADB Ave. Ortigas Center Pasig City Tel- Responsibilities Include: Takes care of check in and check out of guests. Handle cash transaction specifically foreign exchange, cash and credit card payments. Receiving individual or group room reservation over the phone and walk in guests. Answering and screening of telephone calls for guests and administrative staff. Performs night audit functions and Fidelio shut down operations. SPECIAL SKILLS Fluent in oral and written English language and learning Spanish language Highly proficient in Microsoft Office. Highly proficient in Fidelio. . EDUCATIONAL BACKGROUND - Graduate of Bachelor of Science degree in Psychology Miriam College Foundation (Formerly Maryknoll College) REFERENCES Available upon request.