Sheryl M. Obillo
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Summary
I am a results-driven professional with 11 years of experience in the logistics and supply chain industry, including
a successful track record at LBC Express Inc. I am seeking a Logistic Coordinator role where I can leverage my
expertise in quality assurance, team leadership, and delivery performance to ensure efficient and effective logistics
operations. As a Quality Assurance Associate at LBC Express Inc., I was responsible for ensuring that delivery
hubs and warehouses adhered to rigorous quality management systems. My contributions helped the company
meet its KPIs and maintain high levels of customer service. In my role as a Delivery Team Head, I successfully
led a team toward achieving common goals, including meeting delivery performance targets. I excel at motivating
and managing teams to perform at their best. I have a strong focus on operational efficiency and ensuring that all
delivery requirements are met before dispatch. This includes verifying the completeness and accuracy of
documentation, as well as ensuring vehicle readiness for all delivery routes. Throughout my career, I have
maintained a strong commitment to providing excellent customer service. I understand the importance of ensuring
that shipments are in good condition and have complete details, contributing to overall customer satisfaction. My
experience in various roles within LBC Express Inc. has provided me with a well-rounded understanding of
logistics operations. I am adaptable and capable of handling various aspects of logistics coordination. I am
confident that my combination of skills and extensive experience in the logistics industry makes me an ideal
candidate for the Logistic Coordinator position. I am enthusiastic about the opportunity to contribute my expertise
to a new team and continue delivering exceptional results in this role
Skills (soft and hard skills)
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Assertive Communication
Critical Thinking
Strategic Planning
Attention to details
Goal-oriented
Problem-solving
Core Competencies (technical skills)
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Programming Languages
QA Testing
Adobe Photoshop
Experience
Customer Associate
LBC Express Inc-
• Accepting of Bills Payment and Money Remittance
• Processing of shipment acceptance from the client and ensuring that all shipments are properly
packed.
• Assisting customer regarding the status of their shipments
• Tracking the progress of a shipment from its point of origin to its final destination as required.
• Inventory of Supplies
• Opening and Closing Reports.
Quality Assurance Associate
LBC Express Inc.
2017 – 2020
• Preparing and implementing quality assurance policies and procedures.
• Ensure that standards and safety regulations are observed
• Address and discuss issues and proposed solutions with superiors.
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Document quality assurance activities and create audit reports.
Make recommendations for improvement
Conducting behavioral audit to Philippine branches operations and Delivery Hubs
Junior Treasury Specialist
LBC Express Inc.
2020 - 2022
• Preparing and implementing quality assurance policies and procedures.
• Ensure that standards and safety regulations are observed
• Address and discuss issues and proposed solutions with superiors.
• Document quality assurance activities and create audit reports.
• Make recommendations for improvement
• Conducting behavioral audit to Philippine branches operations and Delivery Hubs
Delivery Team Head
LBC Express Inc.
2022 – 2023
• Leading team towards a common goal and objective.
• Planning, decision making, implementation, monitoring, evaluation and controlling within the Team.
• Ensures team’s and members compliance to company policies.
• Approval of leaves, Rostering, Scheduling and approval of attendance.
• Monitoring of Delivery operations; Awareness of delivery operational policies and guidelines set by the
top management and partners.
• Customer Service; Ensure immediate and excellent handling of complaints.
• Ensures that any form of discrepancies is documentary reported same day.
• Ensure that all discrepancies and problem encountered upon delivery are properly addressed.
• Team Head must ensure that all required reports are submitted on time.
• Team Head must ensure that all shipments are monitored from scanning, manifesting and with proper
turn over with complete documents depends on the shipment’s requirements.
• Team head is responsible for evaluating delivery performance of the team.
• Ensures effective implementation of quality system.
• Monitoring company assets and ensure safe keeping of inventory assets.
• Ensures compliance of delivery pick up and hub acceptance processes.
• Plan and track the shipment of final products according to customer requirements.
• Provides report and other requirements as required by the support group and partners.
• Handling customer complaints.
Education
Bachelor of Science in Information Technology
Asian Institute of Technology and Education-
Career Development
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Active Management, Change Management, Problem Solving, Root Cause Analysis Training 2017
ISO- Internal Quality Auditor Course 2017
ISO- Awareness Training and Quality Portal Audit Management Overview 2019
Leadership Training – 2022
Software and Systems
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Microsoft Office
Google Workspace
Power Bi
Languages
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Tagalog
English
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Interests
Movies
Biking
Trekking
Outdoors
Photography