Sheryl Obillo

Sheryl M. Obillo -/- Summary I am a results-driven professional with 11 years of experience in the logistics and supply chain industry, including a successful track record at LBC Express Inc. I am seeking a Logistic Coordinator role where I can leverage my expertise in quality assurance, team leadership, and delivery performance to ensure efficient and effective logistics operations. As a Quality Assurance Associate at LBC Express Inc., I was responsible for ensuring that delivery hubs and warehouses adhered to rigorous quality management systems. My contributions helped the company meet its KPIs and maintain high levels of customer service. In my role as a Delivery Team Head, I successfully led a team toward achieving common goals, including meeting delivery performance targets. I excel at motivating and managing teams to perform at their best. I have a strong focus on operational efficiency and ensuring that all delivery requirements are met before dispatch. This includes verifying the completeness and accuracy of documentation, as well as ensuring vehicle readiness for all delivery routes. Throughout my career, I have maintained a strong commitment to providing excellent customer service. I understand the importance of ensuring that shipments are in good condition and have complete details, contributing to overall customer satisfaction. My experience in various roles within LBC Express Inc. has provided me with a well-rounded understanding of logistics operations. I am adaptable and capable of handling various aspects of logistics coordination. I am confident that my combination of skills and extensive experience in the logistics industry makes me an ideal candidate for the Logistic Coordinator position. I am enthusiastic about the opportunity to contribute my expertise to a new team and continue delivering exceptional results in this role Skills (soft and hard skills) • • • • • • Assertive Communication Critical Thinking Strategic Planning Attention to details Goal-oriented Problem-solving Core Competencies (technical skills) • • • Programming Languages QA Testing Adobe Photoshop Experience Customer Associate LBC Express Inc- • Accepting of Bills Payment and Money Remittance • Processing of shipment acceptance from the client and ensuring that all shipments are properly packed. • Assisting customer regarding the status of their shipments • Tracking the progress of a shipment from its point of origin to its final destination as required. • Inventory of Supplies • Opening and Closing Reports. Quality Assurance Associate LBC Express Inc. 2017 – 2020 • Preparing and implementing quality assurance policies and procedures. • Ensure that standards and safety regulations are observed • Address and discuss issues and proposed solutions with superiors. • • • Document quality assurance activities and create audit reports. Make recommendations for improvement Conducting behavioral audit to Philippine branches operations and Delivery Hubs Junior Treasury Specialist LBC Express Inc. 2020 - 2022 • Preparing and implementing quality assurance policies and procedures. • Ensure that standards and safety regulations are observed • Address and discuss issues and proposed solutions with superiors. • Document quality assurance activities and create audit reports. • Make recommendations for improvement • Conducting behavioral audit to Philippine branches operations and Delivery Hubs Delivery Team Head LBC Express Inc. 2022 – 2023 • Leading team towards a common goal and objective. • Planning, decision making, implementation, monitoring, evaluation and controlling within the Team. • Ensures team’s and members compliance to company policies. • Approval of leaves, Rostering, Scheduling and approval of attendance. • Monitoring of Delivery operations; Awareness of delivery operational policies and guidelines set by the top management and partners. • Customer Service; Ensure immediate and excellent handling of complaints. • Ensures that any form of discrepancies is documentary reported same day. • Ensure that all discrepancies and problem encountered upon delivery are properly addressed. • Team Head must ensure that all required reports are submitted on time. • Team Head must ensure that all shipments are monitored from scanning, manifesting and with proper turn over with complete documents depends on the shipment’s requirements. • Team head is responsible for evaluating delivery performance of the team. • Ensures effective implementation of quality system. • Monitoring company assets and ensure safe keeping of inventory assets. • Ensures compliance of delivery pick up and hub acceptance processes. • Plan and track the shipment of final products according to customer requirements. • Provides report and other requirements as required by the support group and partners. • Handling customer complaints. Education Bachelor of Science in Information Technology Asian Institute of Technology and Education- Career Development • • • • Active Management, Change Management, Problem Solving, Root Cause Analysis Training 2017 ISO- Internal Quality Auditor Course 2017 ISO- Awareness Training and Quality Portal Audit Management Overview 2019 Leadership Training – 2022 Software and Systems • • • Microsoft Office Google Workspace Power Bi Languages • • Tagalog English • • • • • Interests Movies Biking Trekking Outdoors Photography