Sheryl Mirabel

 SHERYL M. MIRABEL - - __________________________________________________________________________________ An initiative-taking and dependable call Centre operative with more than seven years of experience in variety of Customer Service, Collection and Skip Tracing. Focused on providing a first-class Customer Service experience and resolving any queries, complications or issues that may arise. An excellent communicator with confident telephone manner and a natural affiliation to customer needs. An enthusiastic approach and dedication to customer satisfaction inspires confidence in the customer and among colleagues. __________________________________________________________________________________ PERSONAL DATA Date of Birth: December 28, 1987 Nationality: Filipino Place of Birth: Locsin Daraga Albay __________________________________________________________________________________ EDUCATION- Bachelor of Secondary Education Daraga Community College - Dagara Albay __________________________________________________________________________________ ADDITIONAL TRAINING May 19 - June 04, 2008 English Language Proficiency Training Program Global Trainers - Legazpi City Sept. 03 - 28, 2007 Observation Participation and Community Immersion Malabog National High School - Daraga Albay Sept. 03-04, 2007 Workshop on Journalism Daraga National High School - Daraga Albay __________________________________________________________________________________ CORE SKILLS > Strong Organizational, Administrative and inter-personal skills > Workload and Time Management > Able to calm in Challenging situations > Resolute, driven and initiative-taking > Knowledge of Computer Operating System and Keyboard Skills __________________________________________________________________________________ RELATED WORK EXPERIENCE August 2019 – Present Virtual Assistant SN Affiliate/ Five Star Visit July 2019 – Present Virtual Assistant Koala and Tree UK May 2018 – March 2019 Customer Service Associate/Senior Expert Sutherland Global Services – BGC Taguig Feb. 2014 - May 2018 Skip Tracer/ Relationship Manager Advanced Credit Management Pty Ltd - Makati City June 2010 - Feb 2014 Customer Service Representative/ Warranty Support Specialist Stream Global Services - Quezon City Nov. 2009 - April 2010 Customer Service Representative Advanced Contact Solutions - Makati City June 2008 - April 2009 Customer Service Representative Allsectechnologies Manila - BGC Taguig