Sheryl Ligutom

SHERYL LIGUTOM SOCIAL MEDIA MANAGER GRAPHIC DESIGNER EXECUTIVE ASSISTANT ADMIN VIRTUAL ASSISTANT SEO SPECIALIST CONTENT WRITER CONTENT CREATOR CUSTOMER SERVICE CONTACT Sheryl Ligutom-Dumaguete, Philippines www.sherylyourvahelp.com DATA ANALYST PROJECT MANAGER SALES MANAGER HEAD OF CUSTOMER SUCCESS PAYROLL SPECIALIST PODCAST EDITOR Versatile professional with a customer-focused background spanning roles in customer service, executive assistance, and project management. Expertise in CRM, communication, and project coordination. Proven track record in optimizing online visibility and delivering exceptional service EDUCATION FOUNDATION UNIVERSITY 2020 - 2023 Bachelor of Science in Accountancy - Third Year NEGROS ORIENTAL STATE UNIVERSITY 2018 - 2019 Bachelor of Science in Business Administration, Major in Financial Management - First Year ST. JOHN'S SCHOOL, KUALA BELAIT 2004 - 2017 AFFLIATIONS 28TH EDUKCIRCLE INTERNATIONAL CONVENTION ON BUSINESS ACCOUNTING AND FINANCE (MAY 2023) Participant FOUNDATION UNIVERSITY Negros Oriental Federation Junior Philippine Institute of Accountants VP for Academics, A.Y. 2021 - 2022 US ACCOUNTING 101 WITH MICROSOFT EXCEL BOOKKEEPING (JULY 2022) Participant High School (2013 - 2017) Elementary (2007 - 2012) Kindergarten (2004 - 2006) SKILLS TOOLS Customer Relationship Management G-Suite Zoho (CRM) Microsoft Office Suite Zenoti File Management Wordpress Semrush Email Management Wix Shopify Scheduling Management Moz GHL Budget Forecasting ChatGPT Monday.com Market Research Canva Capcut Presentation Preparation Asana Audacity Digital Marketing ClickUp Final Cut Pro Social Media Management Salesforce Spotify Customer Service Outlook Apple Graphic Design Slack Podcasts SEO Optimization SAP BusinessOne Google Financial Management Quickbooks Podcasts Project Management Calendly Stitcher Payroll Metricool Tune In Bookkeeping Hootsuite Lead gen Trello Email Marketing Dropbox Podcast Editing GMB Flodesk Meta Business Suite EXPERIENCE SOCIAL MEDIA MANAGER (PART TIME) Social Ivy Media July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting SOCIAL MEDIA MANAGER (PART TIME) Grants Roofing July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting SOCIAL MEDIA MANAGER (PART TIME) Zoltan Kovacs July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting SOCIAL MEDIA MANAGER (PART TIME) Arena Motorcross July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages EXPERIENCE SOCIAL MEDIA MANAGER (PART TIME) Retromania July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting SOCIAL MEDIA MANAGER (PART TIME) Star Concert Hall July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting SOCIAL MEDIA MANAGER (PART TIME) Terror on Route 66 July 2024 - October 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting SOCIAL MEDIA MANAGER/WEB DEVELOPER (PART TIME) Andersen Farms June 2024 - September 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Web design Website Maintenance EXPERIENCE SOCIAL MEDIA MANAGER AND PODCAST EDITOR (PART TIME) WMNûp April 2024 - July 2024 Graphic designs for posting Video Editing Content creation Posting daily to have interactive pages Blog posting Edit and enhance audio quality, removing noise and adding intros, outros, and music Create transcriptions and concise show notes highlighting key takeaways Upload and schedule episodes on podcast platforms like Spotify and Apple Podcasts Collaborate on promotional content, including audiograms and social media posts Review episodes for consistency and professionalism before publishing Maintain a content library and track episode performance metrics SOCIAL MEDIA MANAGER AND PODCAST EDITOR (PART TIME) Ninety Five Media April 2024 - July 2024 Design eye-catching graphics for social media posts. Edit videos to produce polished, high-quality content. Create compelling content for various platforms. Post daily to maintain interactive and engaging social media pages. Write and publish blog posts to enhance online visibility. Enhance audio by removing noise and adding intros, outros, and music. Create transcriptions and concise show notes summarizing key episode insights. Upload and schedule podcast episodes on platforms like Spotify and Apple Podcasts. Develop promotional materials, including audiograms and social media assets. Conduct quality reviews to ensure professional and polished episodes. Maintain a content archive and track episode performance metrics. Identify and connect with social media influencers for collaborations. Plan and execute email marketing campaigns to engage and grow the audience weekly. EXPERIENCE MANAGER OF SALES & CUSTOMER SERVICE Junk Trunk June 2023 - January 2024 Responding promptly and efficiently to customer service calls, inquiries, and support requests through various channels such as chat, email, or phone. Managing scheduling, ensuring appointments are accurately organized and communicated. Maintaining effective customer communication, updating job details, and addressing any concerns. Utilizing graphic design skills to create visually appealing content for various purposes. Calculating bonuses and tips accurately as part of payroll processing. Implementing SEO efforts to improve online visibility and reach. Crafting engaging and informative blog posts to enhance company's content strategy. Assisting with Google My Business posts to improve online presence and engagement. Forecasting schedules for dispatch to ensure efficient workflow and resource allocation. EXECUTIVE VIRTUAL ASSISTANT We Build Green January 2023 - August 2023 Providing comprehensive administrative support to executives and managers. Managing email correspondence, phone communication, and maintaining efficient communication channels. Scheduling meetings, coordinating calendars, and ensuring timely arrangements. Creating compelling presentations and ensuring they align with the desired messaging. Handling financial transactions, budgeting, and assisting in forecasting. Conducting market research to gather insights and support strategic decisions. Implementing SEO strategies to enhance online visibility and business reach. Utilizing content creation skills to produce engaging and relevant materials. Managing social media platforms to promote the organization's presence. Crafting and curating content for various social media channels. Monitoring social media engagement, responding to comments, and analyzing performance metrics. EXPERIENCE SOCIAL MEDIA MANAGER Novuskin June 2023 - November 2023 Engaging with customers over Meta Business Suite Manage influencers social media posts associated with the company Reaching out to customers and offer products and services of the company Basic graphic designs for posting Content creation Posting daily to have interactive pages Sending invites to Facebook users CUSTOMER SERIVCE VIRTUAL ASSISTANT Metabolic Living December 2021 - June 2023 Addressing customer questions, concerns, and issues promptly and professionally. Assisting customers with placing orders, tracking shipments, processing returns, and handling billing inquiries. Developing a thorough understanding of the company's products or services to provide accurate information to customers. Providing basic troubleshooting and technical assistance for common issues customers may encounter. Managing calendars and booking appointments for customers or clients. Engaging with customers in real-time through live chat on the company's website to answer questions and guide them through the buying process. Handling and responding to customer emails professionally and efficiently. Resolving customer complaints and escalating complex issues to appropriate departments when necessary. Updating customer information, interactions, and transactions in the company's CRM system. Gathering customer feedback and insights to improve products, services, or customer support processes. Identifying opportunities to upsell or cross-sell products or services to customers. Maintaining records of customer interactions, feedback, and issues, and preparing regular reports for management. Collaborating with other virtual assistants or team members to ensure smooth customer support operations. Following company policies, procedures, and customer service guidelines to maintain a consistent level of service quality. EXPERIENCE INBOUND CUSTOMER SERVICE REPRESENTATIVE Qualfon July 2019 - January 2022 Tier 1 (6 months): Handle incoming customer inquiries via phone, email, or chat in a professional and courteous manner. Provide first-level support for common customer issues by following predefined scripts and troubleshooting guidelines. Develop a comprehensive understanding of the company's products and services to answer customer questions accurately. Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams as needed. Accurately record customer interactions and transactions in the company's CRM system. Tier 2 (6 months): Investigate and resolve more complex technical issues by following established procedures or with the help of knowledge bases and technical resources. Take ownership of customer cases and see them through to resolution, ensuring follow-up communication with the customer. Educate customers on product features, functionality, and best practices to maximize their experience. Collaborate with other departments, such as technical support, product development, and sales, to resolve customer issues effectively. Identify recurring problems and trends in customer inquiries and report them to higher-level support or management for further action. Assist in training new Tier 1 CSRs to improve overall team performance. Tier 3 (18 months): Provide expert-level technical assistance and troubleshooting for complex or highly technical issues that Tier 1 and Tier 2 agents cannot resolve. Conduct in-depth analysis of issues to determine underlying causes and propose long-term solutions. Create and maintain comprehensive knowledge base articles and documentation to assist Tier 1 and Tier 2 support teams. Serve as a mentor to less experienced CSRs, sharing technical knowledge and best practices. Work closely with the engineering team to address complex bugs and technical issues. EXPERIENCE EXECUTIVE ASSISTANT Febitah Wedding Ideas October 2018 - June 2019 Successfully managed executive schedules, appointments, and meetings. Expertly handled communication channels, including phone calls and emails. Prepared and delivered high-quality documents, reports, and presentations. Arranged seamless travel logistics, ensuring a smooth experience. Effectively prioritized tasks and deadlines, maintaining a well-organized workflow. Created and maintained comprehensive to-do lists to optimize productivity. Conducted thorough research on various topics. Organized and presented information for informed decision-making. Acted as a reliable liaison, ensuring clear and efficient communication. Drafted and responded to correspondence with professionalism and precision. Managed executive workspaces with a keen eye for detail. Coordinated and executed various household and personal tasks seamlessly. Handled their social media platform and did content creation for their services Demonstrated a high level of discretion in handling sensitive information. Provided invaluable assistance with various personal tasks. Assisted with coordinating personal appointments and arrangements. Successfully planned and organized events, ensuring their smooth execution.