Sheryl Juranes Montante

digital marketing/ ecommerce Sheryl MONTANTE --Davao City, Philippines profile Equipped in digital marketing, specializing in funnel building, content scheduling, and Shopify optimization. Proficient in crafting engaging digital collateral and maximizing email campaign effectiveness. Skilled in managing e-commerce web presence, calendars, and client relationships while driving operational efficiency. education Bachelor of Science in Computer Science | UNIVERSITY OF THE IMMACULATE CONCEPTION (UIC) June 2000 – March 2004 soft skills Copywriting Problem Solving Organizational Supervisory Leadership Analytical work experience Digital Marketing Virtual Assistant < 1Year Renee Cozzens Publishing (Aug 2023-Pr esent) Building marketing funnels and system integrations, and troubleshooting tech nical issues Scheduling social media content acro ss all applicable platforms such as Faceboo k, Instagram, Twitter, Linked-in and TikT ok. Designing digital collateral like images for social media, PDFs, worksheets, and online course imagery Testing and scheduling email marketi ng campaigns Optimizing web and landing pages Managing online booking calendars and scheduling meetings Handling external communications via email, social media groups and pages, and intercom on behalf of your client Performing data entry and file management tasks Managing CRM databases Overseeing inbox management digital marketing/ ecommerce Sheryl MONTANTE --Davao City, Philippines soft skills Attention to deta Fast learner ils Coaching Communication Time Manageme nt Cash Handling Proactive Reliable Tech-savvy hard skills Email Marketing Data Analysis Social Media Ma Marketing Desig n MS Excel PIVOT n Admin Support gement Inventory Mana 1.5 Years Davao Converge ICT Solution, Inc | Wes tern Interweb Network Inc. (Feb 2022-July 2023) nagement Content Creatio Technical Skills Operational Efficiency Enhancement Customer Engagement and Support Product Listing Management Order Processing and Fulfillment Data Analysis and Reporting E-commerce Platform Management Market Research and Competitor Ana lysis Digital Marketing Collaboration Customer Relationship Building Quality Assurance and User Experien ce Enhancement Business Center Supervisor Shopify Digital Marketing < 1 Year Renee Cozzens Publishing (Aug 2023-Pr esent) Customer Service Adaptability E-Commerce Virtual Assistant Calendar Management VLOOKUP Ensures quality subscriber through rigorous validation Drives sales and retention with innovati ve strategies Monitors transactions for optimal CSA T achievement Expertly handles escalations and clien t concerns digital marketing/ ecommerce Sheryl MONTANTE --Davao City, Philippines tools Google Suites MS Office Shopify CANVA Social Media Sche duler Notion Basecamp Klaviyo ClickFunnels ZOHO Inventory ActiveCampaign Later META Business Su ite Zoom Calendly SLACK Business Center Supervisor 1.5 Years Davao Converge ICT Solution, Inc | Wes tern Interweb Network Inc. (Feb 2021-July 2023) Delivers precise End of Day, Weekly, and Month End Reports Champions Sales and After-Sales excellence for team growth Maintains flawless cash handling for financial integrity. Leads dynamic team meetings for synergy. Prepares weekly performance presentations using CANVA. Performs annual evaluations to reco gnize and enhance team skills. Trains, coaches, and fosters best prac tices Collects data and surveys to enhance quality of service. Organizes schedules for Customer Serv ice Representatives. Creates compelling videos for special events within Inshot. digital marketing/ ecommerce Sheryl MONTANTE --Davao City, Philippines Business Associate 6 Months Western Interweb Network Inc. (July 28, 2021Jan 31, 2023) Screens and coordinates Field Sales Applications efficiently Collaborates across departments to address application issues Extracts reports for weekly payout requests, ensuring accuracy Designs Google Forms and Sheets for streamlined monitoring Creates template reports to drive Sale s Performance Manages billing for Converge ICT post monthly activation reports Conducts proactive call-outs to boost acquisition and retention Delivers exceptional phone support, ensuring customer satisfaction Proficient in MS Office for seamless operations Validates requests using Excel, removin g duplicates, performing V-LOOKUP, and creating Pivot Reports. EXECUTIVE ASSISTANT | HR ASSISTANT | BOOKKEEPER | RECEPTIONIST 4.3 Years Cutting Edge Management & Administ ration Training - DUBAI (Sept 4, 2016-Dec 31, 2020) Manages staff attendance and travel arrangements efficiently Oversees office supplies and training material inventory Validates receipts and manages dail y disbursements accurately Coordinates with Dubai hotels for train ing accommodations. Creates tax invoices and receipt vou chers for clients Monitors company payables and collectibles diligently Conducts proactive communication for POs and collections Handles sales income and expenses in SAGE system Manages inbound calls effectively Generates training proposals and monitoring tools in Excel Ensures timely filing of TAX Returns through FTA Website Assists in consolidating monthly bud gets for sales targets and incentive schemes digital marketing/ ecommerce Sheryl MONTANTE --Davao City, Philippines EXECUTIVE ASSISTANT / SALES ASSISTANT TELECOLLECTOR - BILLING & COLLECTION 5.10 Years Bayan Telecommunications, Inc. (Feb 5, 2010Dec 31, 2015) Proficient in MS Excel for report generation (Pivot Tables, VLOOKUP). Highly skilled in MS Office applications . Coordinates meetings and travel arrangements Prepares meeting minutes and welcome s VIP visitors. Organizes and manages confidential documents Assists HR and supports office activitie s. Leads TELE Group for Sales, Marketi ng, and Collections Consolidates sales and collections repo rts Manages supervisor's calendar and handles purchases Monitors office supplies and address es technical issues Administers supplier contracts and pett y cash Validates and audits payout requests . Creates report templates in MS Exce l Maintains attendance records Participates in employee programs for sales contribution. 3 Years Bayan Telecommunications, Inc. (Ma r 2007-Feb 4, 2010) Proactive Collection Management: Initiating call-outs to ensure timely collection target achievement Effective Communication: Skillfully handling inbound calls to address complaints, queries, and sales inquiries Coordination and Logistics: Efficiently scheduling pickup payments and coordinating with Field Collectors. Report Generation and Analysis: Proficiently generating and summar izing call-out reports on a weekly and mon thly basis Cash Handling and Customer Support : Processing cash payments from walk -in clients to assist Customer Service Representatives during peak hours