Sheryl Gonzales

SHERYL N. GONZALES #3 Doylestown Street, Country Homes Cainta, Rizal 1900 Mobile no: - Email:- Skype id: Sheryl.217- OBJECTIVE To contribute to the success of the company by fully utilizing my profession, skills and to apply all knowledge learned to an organization and to instrumental its growth and progress. SUMMARY OF QUALIFICATION ● ● ● ● ● ● ● Proven record of reliability and responsibility. Highly trained for delivering quality customer service. Well organized, systematic and flexible. Remain calm and professional throughout critical incidents. Relate well to people from a variety of cultures. Can communicate fluently in oral and written English and Tagalog. Computer Literate EDUCATION College University of Santo Tomas- Undergraduate (3​rd​ year) - Bachelor of Science Major in Medical Technology WORK EXPERIENCE Secretary/ Medical Assistant Skin Asia Dermatology Clinic Pasig City ● Responsible for scheduling appointments ● Bookkeeping ● Assists the doctor in major and minor operations ● Inventory December 2001- Jan 2005 ● ● Prepares and files accounting papers such expenses, disbursement forms, health card forms (HMO) Medical Technologist Customer Service Representative- Fraud Operations Convergys Philippines March 2005- May 2005 Makati City ● Responsible for verifying information that the caller is the account holder ● Verify if transactions made on the credit card is fraud or not Customer Service Representative-Sales Etelecare Makati City Dell Account ● ● ● September 2005- May 2007 Responsible for identifying what type of computer a customer needs based on his /her needs and wants Upselling Knowledge in hardware components of a computer and its use Vonage Account ● Places orders for VOIP (Voice Over Internet Protocol) phone service ● Upselling Technical Support Representative2014 Teletech Cainta, Rizal ● May 2007- November Assists and troubleshoot DSL connection problems-hardwired and wireless connection Inbound Customer Service Representative January 2019 November 2014 – Ceridian Benefits Services (COBRA) Karmic Labs Green Dot FIS Global Solutions Philippines Inc. 16F Robinson’s Cyberscape Alpha, Pasig City ● ● Determines requirements by working with customers. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. ● Answers inquiries by clarifying desired information; researching, locating, and providing information. Article Writer/ Blogger/ Virtual Assistant (ODESK) ● ● July 2010- March 2012 Online Article writer/ blogger Virtual Assistant for Online Clients-​ My tasks include writing (creative, technical, sales, general, content), web research, keyword research/analysis, website assistance, word processing, spreadsheets, PowerPoint internet marketing, SEO Real Estate VA and Marketing Assistant ( The VA Hub) February 2019 ● Assists clients with their marketing needs such as posters, flyers, videos ● Manage Social Media Sites such as Facebook, Instagram ● Lead / Data Management PERSONAL INFORMATION Date of Birth: February 17, 1980 Age: 39 Sex: Female Civil Status: Single Citizenship: Filipino Religion:Roman Catholic Height: 5’