SHERYL F. DEOCAMPO
Mati City, Philippines 8200
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Virtual Assistant-
https://www.linkedin.com/in/sheryldeocampo-39260a247
Recruiter | HR Admin Staff | Operations Management | Insurance Industry | Data Entry | Customer Service |
Roadside Dispatcher | Home Warranty | Health Industry | Retail Industry |
PROFESSIONAL SUMMARY
Dedicated Virtual Assistant and an experience Customer Service Specialist with over 8 years of experience in providing skills to prioritize and
multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully
handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and
contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers
skill with CRM systems paired with outstanding active listening and multitasking abilities. Team-oriented collaborator with reliability and focus
on equitable task distribution through group projects and motivation to accomplish mutually held goals.
SKILLS AND QUALIFICATIONS
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7 YEARS experience in customer service with Supervisory Position
Less supervision with work quality
Analytical and Critical Thinking
Admin task management
Trained in customer experience and support
1 YEAR experience as a Virtual Assistant Handling Recruitment, HR Admin Staff, Data Entry
Leadership
1 YEAR experience as Social Service Worker at DSWD Field
Organization skills
Quality Assurance
RELEVANT PROFESSIONAL EXPERIENCE
AO Globe Life
Recruitment, HR Admin Staff, Data Entry
Mar 2024-May 2025
Recruiting applicants applying for Sales position, transferring gathered data and calling applicants for further process.
Coopers of Stortford
Handling orders from elderly for their homes.
Retail Customer Service (Season Acc.)
Sept.2023-March 2024
Collective Solution
Dispatcher (Season Acc.)
Handling maximum or exceeding calls from 50-100 calls per day, assisting stranded clients on the road.
Feb. 2023-Sept. 2023
Home Warranty
Resolution Manager
Retention management team that handles clients or customers that wants to cancel.
Oct.2022- Jan. 2023
Teleperformance
Supervisor/Escalation Manager/
Oct.2018- Sept. 2022
Sub. Matter Expert/ Agent
Handling Telecommunication across USA from Northeast to Central Region in the brand of Comcast as a Supervisor, SME, EMT. Handled 26
states in the brand of Health Care Centene Amber as Supervisor,
EDUCATION
CAP COLLEGE FOUNDATION, INC.
June 2023-June 2025
Bachelor of Arts in Psychology
College Undergraduate
TRAININGS
SUPERVISOR CORE VALUES
July 2020
SOCIAL SERVICES WORKER
August 2015
RED CROSS VOLUNTEER
March 20
***** Contact Reference will be submitted if needed*****
