Sheryl Deocampo

SHERYL F. DEOCAMPO Mati City, Philippines 8200 - Virtual Assistant- https://www.linkedin.com/in/sheryldeocampo-39260a247 Recruiter | HR Admin Staff | Operations Management | Insurance Industry | Data Entry | Customer Service | Roadside Dispatcher | Home Warranty | Health Industry | Retail Industry | PROFESSIONAL SUMMARY Dedicated Virtual Assistant and an experience Customer Service Specialist with over 7 years of experience in providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. SKILLS AND QUALIFICATIONS • • • • • • • • • • 7 YEARS experience in customer service with Supervisory Position Less supervision with work quality Analytical and Critical Thinking Admin task management Trained in customer experience and support 1 YEAR experience as a Virtual Assistant Handling Recruitment, HR Admin Staff, Data Entry Leadership 1 YEAR experience as Social Service Worker at DSWD Field Organization skills Quality Assurance RELEVANT PROFESSIONAL EXPERIENCE AO Globe Life Recruitment, HR Admin Staff, Data Entry Mar 2024-May 2025 Recruiting applicants applying for Sales position, transferring gathered data and calling applicants for further process. Coopers of Stortford Handling orders from elderly for their homes. Retail Customer Service (Season Acc.) Sept.2023-March 2024 Collective Solution Dispatcher (Season Acc.) Handling maximum or exceeding calls from 50-100 calls per day, assisting stranded clients on the road. Feb. 2023-Sept. 2023 Home Warranty Resolution Manager Retention management team that handles clients or customers that wants to cancel. Oct.2022- Jan. 2023 Teleperformance Supervisor/Escalation Manager/ Oct.2018- Sept. 2022 Sub. Matter Expert/ Agent Handling Telecommunication across USA from Northeast to Central Region in the brand of Comcast as a Supervisor, SME, EMT. Handled 26 states in the brand of Health Care Centene Amber as Supervisor, EDUCATION CAP COLLEGE FOUNDATION, INC. June 2023-June 2025 Bachelor of Arts in Psychology College Undergraduate TRAININGS SUPERVISOR CORE VALUES July 2020 SOCIAL SERVICES WORKER August 2015 RED CROSS VOLUNTEER March 20 ***** Contact Reference will be submitted if needed*****