Sheryl Dagala

SHERYL DALIDA DAGALA, RN Lot 11 Blk 1 Bethlehem St. Villanova Subdivision, Novaliches, Quezon City Contact Number: - Skype ID:-Objective: To be hired as an Account Specialist wherein my knowledge and skills gathered by education and working experiences will be fully utilized and enhanced in providing quality and excellent service which will make significant contribution to the constant success of the company. Working Experience: Customer Service Associate Convergys Philippines Inc. (July 2015 – July 2016) Bldg. L UP Ayala Land Technohub UP Science and Technology Park, Diliman, Quezon City Job Description: Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Online Health Care Professional MedExpress Drugstore (August 2013- March 2015) E. Rodriguez Sr. Ave. Libis, Quezon City Job Description: Worked as an inbound customer service representative who receives calls and facilitates ordering process for medicines and/or laboratory request(s) of patients, doctors and industrial staffs. Assigned as a coordinator of all transactions made through courier (2Go) delivery that requires daily email of transmittals and monthly reports. Private Duty Nurse Ayala Hillside Estates, Old Balara Quezon City (July 2011- June 2013) Job Description: Assisted patient in activities of daily living. Handled medication administration as ordered. Coordinated with physicians, hospital staffs needed in attending patient's medical needs. Kept an updated record of medications / laboratory results etc. and put it on file. Attended medical needs of other members of the family. Clinic Nurse/Records Clerk International Health Aide Diagnostic Services Inc. (August 2009 – July 2011) Taft Avenue, Ermita Manila Job Description: Worked under the supervision of examining physicians and other staff nurses assigned in conducting physical assessment, health history taking, obtaining and monitoring vital signs, clinical documentation for patients. Designated as a Records Clerk who does encoding of medical reports, Pre-employment Medical Examination Forms. Operated ECG machine and became an Ultrasound Assistant. Conducted visual acuity and Ishihara tests to clients. Administered vaccinations, provided health teachings and assisted in some medical outpatient procedures. Delivery Room Nurse & Nurse Volunteer (August 2010 – July 2011; December 2008 - February 2009) Hope Cottage Maternity & Lying In Clinic -- Novaliches, Quezon City Job Description: Worked as a volunteer nurse and later on part-timer/reliever as a delivery nurse assisting in normal spontaneous vaginal deliveries. Conducted physical assessments, prenatal history taking, vital signs monitoring, and other nursing procedures. Administered vaccines to pregnant women and newborn patients. Provided health teachings about pregnancy, labor and delivery, and newborn care. Nurse Trainee (January 2009 – July 2009) Quezon City General Hospital - Seminary Road, Quezon City Job Description: Worked as a Post-Graduate Trainee supervised by senior staff nurses assigned in different areas of care and specialization conducting physical assessment, health history taking, obtaining and monitoring vital signs, providing bedside care, treatment, and clinical documentation for patients. Handled medication administration, NGT feeding, dressing changes and other aspects of nursing care, facilitated admissions, discharges and transfers, prepares chart notes and other documentations, and participated on interdisciplinary team. Engaged in giving health teachings and other health promotion activities. Seminars / Trainings Attended:  Credit Customer Service Training Program - July 20-August 21, 2015 (Cultural Communications Training & Product Specific Training) Convergys Philippines Inc. - UP Ayala Land Technohub, Diliman, Quezon City  Pharmacy Staff Training Program - August 1,2,7,8 & 12, 2013 MedExpress - Main Office, 3F Magnitude Bldg. 186 E. Rodriguez Jr. Ave., Libis, Q.C.  Wildfire Workshop –HIV/AIDS Awareness - April 10, 2011 Villa Exellance Beach Resort, Tanza Cavite  ISO 9001:2008 Awareness Training - August 6, 2010 International Health Aide Diagnostic Services, Inc.  Visual Acuity Testing and Ishihara Testing March 2-5, 2010 International Health Aide Diagnostic Services, Inc.  Basic Anatomy, the ECG Machine and Electrode Placement Taking ECG tracing using PC based ECG Machine February 22 – 26, 2010 International Health Aide Diagnostic Services, Inc.  Basic Microsoft Visual Foxpro August 17 – September 17, 2009 International Health Aide Diagnostic Services, Inc.  Contemporary Approach to Common Medical Problems February 26-27, 2009 Quezon City General Hospital, Department of Internal Medicine EMG Auditorium, Lung Center of the Philippines, Quezon City  Basic Orientation on Newborn Screening & Practicum on the Actual Heel-Prick Method February 4, 2009 Integrated Midwifes Association of the Philippines Inc. Quezon Memorial Medical Center, Quezon City Educational Background: Passed the Local Nursing Board Exam June 2008 GWA: 80.4 License Number:- Bachelor of Science in Nursing Centro Escolar University, Manila SY:- Secondary Education Novaliches High School, Quezon City SY:- Primary Education Nagkaisang Nayon Elementary School SY:-ND Honorable Mention Personal Data: Birth date: Birth place: Age: Civil status: Height: Weight: Religion: Nationality: September 5, 1987 Quezon City 29 years old Single 5 ft. 160 lbs Roman Catholic Filipino Character Reference: Available upon request