Sheryl Concepcion

SHERYL K. CONCEPCION -------------------------------------------------------------------------------- WORK EXPERIENCE ADP Philippines Inc.Jan 2016 – April 2017 Senior Analyst 1. Conduct phone interviews with a high degree of accuracy and integrity. 2. Maintain confidentiality of all collected data. 3. Ability to type 48 words per minute. 4. Conduct behavioral interviews. 5. Perform duties assigned by the manager. Sunlife of Canada (Phils) Inc.May 2013 – Mar 2017 Financial Advisor 1. Help clients create, implement and review their financial plan 2. Prospecting potential clients, setting up of meeting, sales presentation and closing a sale 3. Provide service by delivering policy contract, giving updates regarding their insurance and investments 4. Review and respond to client’s changing financial needs and goals Genpact Services LLCNovember 2010 – May 2012 Process Associate Assists customer with their queries regarding their debit card accounts Provides resolution by clarifying the customer's complaints Determining the cause of the problem, selecting and explaining the best solution to solve the problem Expediting correction or adjustment; following up to ensure resolution is delivered Convergys February 2009-June 2009 Customer Service Associate - (IBM Sprint) Provide assistance to customers by answering queries on the features of their phone Provide information and explain customers postpaid bills Provide technical assistance Includes up selling of Sprint mobile phones and plans KGB Philippines                      August 2006 - August 2008 UK Customer Experience Monitor Monitor agent call results and provide coaching to improve individual performance and increase productivity of the call center Take lead in continuous improvement of quality management Issue Excellence, Occurrence and Incident Reports when necessary Training/developing, motivating, coaching, evaluating and retaining qualified customer service representatives Other duties as assigned by the Customer Experience Team Leader UK Customer Service Representative   October 2004 – July 2006 Provide accurate numbers to customers in a timely manner and good quality services Provide enhanced services such as train times, cinema times and listings to UK callers EDUCATION  Tertiary Bachelor of Science in Physical Therapy- De La Salle University- Health Sciences Campus Dasmarinas, Cavite Secondary Sisters of Mary Immaculate School- San Pedro, Laguna Primary Liceo de San Pedro- San Pedro Laguna STRENGTHS Possess strong team leadership, coaching, and motivational skills. Highly efficient at working with different types of people and personalities. Highly motivated and very much a team player. Very patient and results-oriented. REFERENCES Roan Santiago ADP Phils. Inc. Transaction Operations Manager- Oliver Gabuna Genpact Services LLC Team Leader- Chrizzy Nullar Genpact Services LLC Team Leader-