Sheryl Araneta

SHERYL ARANETA Customer Service Representative WORK EXPERIENCE Loan Officer/ ARB Call facilities Mar 2018 - June 2018 Meet applicants through inbound and outbound calls to obtain information for loan applications and to answer questions about the process. Analyze applicants financial status, credit, and property evaluations to determine feasibility of granting loans. Submit applications to credit analysts for verification and recommendation. Process Associate /Genpact LLC Sept 2013 - Mar 2018 Responding promptly to customer inquiries through inbound and outbound calls. Acknowledging and resolving customer complaints and Disputes Tickets. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Processing forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. CONTACT www. linkedin.com/in/sheryl-araneta- SKILLS Experienced for more than 4 years in the field of Customer Service. Good Communication Skills both Oral and Written. Knowledge of Data-Entry, Photo Description Research, & Product listing. Experienced being a Virtual Assistant Exceptionally good in interpersonal, organizational and presentational skills Well organized and handle multiple tasks EDUCATION Pamantasan ng Lungsod ng Muntinlupa Bachelor of Science in Business Management Major in Marketing CERTIFIED AND KNOWLEDGEABLE IN The Fundamentals of Digital Marketing *Digital Garage* MS Excel, Word, Powerpoint,Google Drive,Google Sheets,Voip, Zoiper, Salesforce Etc. Tel:- Add: Phillippines Email:-Skype id: Live:sherylaraneta225