Sheryl Ann Flora

I have over a decade of professional experience across healthcare, insurance, customer service, and data management industries. Most recently, I served as a Dispatch Supervisor for Medical Records at The Wound Pros, where I led operations for the state of Ohio, ensured HIPAA compliance, and supervised team performance. I also managed the distribution of wound evaluations and handled medical documentation. Prior to this, I worked as a Business Virtual Assistant in the insurance industry, supporting quotes, payments, and claims processing. My earlier roles in BPO companies focused on customer service, hotel reservations, and guest relations. Throughout my career, I have developed strong communication, organizational, and problem-solving skills with a focus on accuracy and customer satisfaction.