Sherwin Sermonia

·        Handle customer inquiries, complaints, billing questions and payment extension/service requests.

·        Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

·        Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

·        Prepares for customer inquiries by studying products, services, and customer service processes.

·        Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

·        Records customer inquiries by documenting inquiry and response in customers' accounts.

·        Improves quality service by recommending improved processes; identifying new product and service applications.

·        Updates job knowledge by participating in educational opportunities.

·        Accomplishes customer service and organization mission by completing related results as needed.