Sherwin Patapat
30 Alley II Batino st. Project 3, Quezon, City Philippines 1102
Cell:- / Email:-Professional Summary___________________________________________________________________
Experienced Technical sales expert committed to maintaining cutting-edge technical skills and up to date industry knowledge. I have 5 years experience in Technical support and a 7 years in Customer service Support.
Skills_________________________________________________________________________________
Excellent Problem-solving abilities
Technical specifications creation
CISCO router management
Execellent communication skills
Execellent diagnostic skills
Network upgrades
System upgrades
Network maintenance
Remote access technology
Work history_________________________________________________________________________
05/2015 to 10/2017 Data Analyst
Agentpoint Pty Ltd –Melbourne, VIC
Collaborate with the sales, marketing and support teams to launch product on time and within budget.
Coordinate with system partners to finalize designs and confirm requirements.
Provide continued maintenance and development of bug fixes and patch sets for existing web applications.
04/2015 to 11/2015 Customer care Specialist
Sourcefit Philippines, Inc,: Custom Offshore Staffing Solutions – Quezon City NCR.
Answer internet phone inquiry, internet issue, billing and dispatch ticket.
Provided an elevated customer experience to generate a loyal client
08/2014 to 03/2015 Service Desk Analyst
Cognizant Technology, Solution Philippines – Taguig, NCR
Provide IT support, password reset for user account, Outlook emails, Lotus notes, password reset recovery, Citrix as/400, VPN application set up, RSA token, map drive, network printer and analyzing/dispatching incident ticket to the other support group.
Reviewed technical documentation and procedures.
Described solutions to customers accurately and persuasively.
Used ticketing system to manage and process action taken.
Managed call flow and responded to technical support needs of customers.
05/2012 to 06/2014 Helpdesk Analyst
Atos IT – Quezon City, NCR
Provide IT support, password reset for User account, Outlook emails, Lotus notes, password reset recovery, Citrix as/400, VPN application set up, RSA token, map drive, network printer and analyzing/dispatching incident ticket to the other support group.
Researched, troubleshoot and resolved complex problems independently.
Followed up with clients to ensure optimal customer satisfaction.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved customer issues in a clear courteous and straightforward manner.
06/2007 to 02/2012 Customer Sales Associate
TELUS International Philippines – Discovery centre – Pasig, NCR
Answer queries via chat
Providing product information and convincing interested customer to purchase parts and accessories for Dell computers and other Dell electronics online over the phone and via chat.
Consistently hit and exceeded sales goals by 20%
Processed cash and credit payments rapidly and accurately.
Answered customer questions about product availability and shipment times.
Accuarately logged all daily shipping and receiving orders.
01/2007 to 06/2007 Technical Support Specialist
NCO Group – Quezon City, NCR
Installed software, modified and repaired hardware and resolved technical issues.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Conducted research to address customer concerns.
09/2005 to 01/2007 Customer Sales Representative
Teleperformance Philippines – Mandaluyong, NCR
Answered product questions with-up-to-date knowledge of sales and store promotions.
Described product to customers and accurately explained details and care of merchandise
Answered an average of 27 calls per day by addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal client.
Education____________________________________________________________________________
2004 Bachelor of Science in Business Administration: Management
Philippine School of Business Administration, Manila – Lungsod Quezon, NCR Philippines
