Sherwin Pacana

S H E R W I N G. P A C A Ñ A PROFESSIONAL BACKGROUND Country Head/Site Lead, Asia Pacific Compliance and Audit SweetBridge Inc. . 2017 - 2018 Job Responsibility and Ownership Areas • • • Set-up Asia Pacific Support Operations (Recruitment, Facilities, Office space, Legal requirements and protocols, etc.). Works directly with CEO on site budget, recruitment strategy, etc. Creates Objectives, Charters and facilitates goal setting for the Compliance and Audit organization in Asia Pacific Region. Regional Operations Director, Asia Pacific TRAX Technologies Inc. 2015 - 2017 Job Responsibility and Ownership Areas • • • • Manage 4-5 Operations and department managers that handle the entire Asia Pacific support operations Works directly with COO on budget, strategy, and prioritization of projects. Creates Objectives, Charters and facilitates goal setting for the whole operations organization in Asia Pacific Region. Evaluate departmental performances against KPI(s). Director, Product Organization Asia Pacific TRAX Technologies Inc. 2014 - 2015 Job Responsibility and Ownership Areas • • Lead a team of R&D experts, IT managers, Programmers, and developers on creating new IT initiatives and IT products. Works directly with Vice President and Chief Product Officer on direction, strategy, and priorities. • • • • Creates Objectives, Charters and facilitates goal setting for the whole product organization in Asia Pacific Region. Set’s goals and priorities for R&D. Inspect results through monthly and quarterly results reviews. Develop strategies for product positioning and development. Senior Manager, OPS Improvement and Intervention TRAX Technologies Inc. 2013 - 2014 Job Responsibility and Ownership Areas • • • • • • • Develop company wide strategies and initiatives to support and enhance operational bandwidth and value driven capabilities. Streamline processes Lead projects assigned to the team. Lead and facilitates the team’s results review. Work with Operations team masters and product owners to change mindset of all front-line and back end operations towards a value driven mindset. Work with the team Subject Matter Experts to develop new tools and methodologies to increase operations bandwidth and expedite value delivery. Spearhead change on operational processes and approach on Customer Management. SCRUM MASTER ,Europe Operations TRAX Technologies Inc. 2012 - 2013 Job Responsibility and Ownership Areas • • • • • • Facilitates team dynamics Removes obstacles affecting team performance Work hand in hand with PO( product owner) on priority and resource planning. Ensures work visibility through team’s adherence on the Kanban boards Facilitates team retrospective meetings and ensure results reviews are done weekly. Empower team members to Share creative ideas and focus on solutions. Operations teams handled • • EMEA 2 Team (CAT, DuPont, Eaton, DPC) EMEA 1 Team (Apple, Pfizer, Parker, EMC ) Senior Manager, POD TRAX Technologies Inc. 2011 - 2012 Job Responsibility and Ownership Areas • • • • • Manage a team of Process Managers who perform vendor receivables management, audit, and KPI reporting. Ensure the team track commitments to customers and carriers Act as escalation point of Process Managers for Customer and supplier issues Monitor and Report all Key Performance Indicators (KPI) of the team. Ensure the Team’s SLA compliance based on contracted agreements Operations team handled • EMEA2 Team consisting of the following account teams: o Caterpillar Europe o Eaton Europe o DuPont EMEA (All flows) / DPC EMEA Project Manager TRAX Technologies Inc. 2008 - 2011 Projects Handled • • • • • • • Caterpillar Logistics Inc. (Europe) Freight Audit and Freight payment systems integration. Oversee Vendor EDI migration for Caterpillar Europe Carriers. Working affiliation with JP Morgan Chase (Europe) on executive scorecard metrics definition, development, and deployment for Caterpillar Europe. TYCO Electronics Asia Pacific Freight Audit and Freight payment systems integration. (working affiliation with JP Morgan Chase) Pfizer Asia Pacific- Freight Audit and AP systems integration. Handled Schenker Logistics EDI migration for Pfizer Asia Pacific client. Parker Hannifin EMEA (Carrier Implementations) • • HP Asia Pacific Carrier Implementations Apple Asia Pacific Carrier Implementations Process Manager Trax Technologies Inc. 2006 - 2008 Job Responsibility and Ownership Areas • • • • • • Vendor Receivables management and reconciliation Track commitments to Customers and carriers Ensure Customer Satisfaction Ensure compliance for Post Audit process Monitor and Report all Key Performance Indicators(KPI) Ensure SLA compliance based on contracted agreements Clients Handled • • • • Apple Asia Pacific and EMEA Pfizer Asia Pacific HP Asia Pacific and EMEA TYCO Electronics Asia Pacific (working affiliation with JP Morgan Chase) LOGISTICS & SALES WORK EXPERIENCE General Manager Nor Asia Container Line - Assistant Manager ContShip Container Lines (A division of CP Ships (UK) Ltd. 2001 - 2003 Account Manager Zim Lines (Overseas Freighters Inc.) 2001 - 2002 Account Executive Evergreen Marine Corporation (Cebu Branch Office- EDUCATIONAL BACKGROUND Post Graduate Master in Business Management – (units taken) University of the Philippines Cebu College Bachelor of Science in Business Administration (BSBA) University of San Carlos -Cebu High school & Elementary Sacred Heart School for Boys (Jesuits) Date Graduated (High school) - 1994 Date Graduated (Elementary) - 1990 SEMINARS AND TRAININGS ATTENDED Supply Chain Management University of San Carlos Traditional and Variable Life Insurance License Pru-Life UK Leadership Training Seminar Society of Young Business Executives Unified Customer Care People Support Philippines Customer Service Management People Support Philippines PROFESSIONAL QUALITIES AND STRENGHTS SUMMARY Area • • • • : IT and Product Management Leading R&D team Product conceptualization, creation, roll-out Product Blueprint Results reviews Objective, Key results(OKR) setting Area • • • • : Project Management New Customer Implementation Vendor/Carrier Implementation Electronic Data Interchange(EDI) Implementation Continuing Projects Area • • • • • • • : Operations and Customer Management Customer Service Management Receivables Audit and Management Contract Management and SLA Compliance Electronic Data Interchange(EDI) – Technical Skill KPI Reporting Logistical Supply chain integration and management Process improvements and service delivery Area • • • • • • : Logistics Logistics Operations Freight Cost Management Supply Chain Visibility Freight Cost Audit Freight Cost Allocation RFQ and Bidding preparations Area • • • : Sales and Marketing Business Development Market Research and Development Sales and Product Presentations