S H E R W I N G. P A C A Ñ A
PROFESSIONAL BACKGROUND
Country Head/Site Lead, Asia Pacific Compliance and Audit
SweetBridge Inc. .
2017 - 2018
Job Responsibility and Ownership Areas
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Set-up Asia Pacific Support Operations (Recruitment, Facilities, Office
space, Legal requirements and protocols, etc.).
Works directly with CEO on site budget, recruitment strategy, etc.
Creates Objectives, Charters and facilitates goal setting for the
Compliance and Audit organization in Asia Pacific Region.
Regional Operations Director, Asia Pacific
TRAX Technologies Inc.
2015 - 2017
Job Responsibility and Ownership Areas
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Manage 4-5 Operations and department managers that handle the entire
Asia Pacific support operations
Works directly with COO on budget, strategy, and prioritization of projects.
Creates Objectives, Charters and facilitates goal setting for the whole
operations organization in Asia Pacific Region.
Evaluate departmental performances against KPI(s).
Director, Product Organization Asia Pacific
TRAX Technologies Inc.
2014 - 2015
Job Responsibility and Ownership Areas
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Lead a team of R&D experts, IT managers, Programmers, and developers
on creating new IT initiatives and IT products.
Works directly with Vice President and Chief Product Officer on direction,
strategy, and priorities.
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Creates Objectives, Charters and facilitates goal setting for the whole
product organization in Asia Pacific Region.
Set’s goals and priorities for R&D.
Inspect results through monthly and quarterly results reviews.
Develop strategies for product positioning and development.
Senior Manager, OPS Improvement and Intervention
TRAX Technologies Inc.
2013 - 2014
Job Responsibility and Ownership Areas
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Develop company wide strategies and initiatives to support and enhance
operational bandwidth and value driven capabilities.
Streamline processes
Lead projects assigned to the team.
Lead and facilitates the team’s results review.
Work with Operations team masters and product owners to change
mindset of all front-line and back end operations towards a value driven
mindset.
Work with the team Subject Matter Experts to develop new tools and
methodologies to increase operations bandwidth and expedite value
delivery.
Spearhead change on operational processes and approach on Customer
Management.
SCRUM MASTER ,Europe Operations
TRAX Technologies Inc.
2012 - 2013
Job Responsibility and Ownership Areas
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Facilitates team dynamics
Removes obstacles affecting team performance
Work hand in hand with PO( product owner) on priority and resource
planning.
Ensures work visibility through team’s adherence on the Kanban boards
Facilitates team retrospective meetings and ensure results reviews are
done weekly.
Empower team members to Share creative ideas and focus on solutions.
Operations teams handled
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EMEA 2 Team (CAT, DuPont, Eaton, DPC)
EMEA 1 Team (Apple, Pfizer, Parker, EMC )
Senior Manager, POD
TRAX Technologies Inc.
2011 - 2012
Job Responsibility and Ownership Areas
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Manage a team of Process Managers who perform vendor receivables
management, audit, and KPI reporting.
Ensure the team track commitments to customers and carriers
Act as escalation point of Process Managers for Customer and supplier
issues
Monitor and Report all Key Performance Indicators (KPI) of the team.
Ensure the Team’s SLA compliance based on contracted agreements
Operations team handled
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EMEA2 Team consisting of the following account teams:
o Caterpillar Europe
o Eaton Europe
o DuPont EMEA (All flows) / DPC EMEA
Project Manager
TRAX Technologies Inc.
2008 - 2011
Projects Handled
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Caterpillar Logistics Inc. (Europe) Freight Audit and Freight payment
systems integration.
Oversee Vendor EDI migration for Caterpillar Europe Carriers.
Working affiliation with JP Morgan Chase (Europe) on executive scorecard
metrics definition, development, and deployment for Caterpillar Europe.
TYCO Electronics Asia Pacific Freight Audit and Freight payment systems
integration. (working affiliation with JP Morgan Chase)
Pfizer Asia Pacific- Freight Audit and AP systems integration.
Handled Schenker Logistics EDI migration for Pfizer Asia Pacific client.
Parker Hannifin EMEA (Carrier Implementations)
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HP Asia Pacific Carrier Implementations
Apple Asia Pacific Carrier Implementations
Process Manager
Trax Technologies Inc.
2006 - 2008
Job Responsibility and Ownership Areas
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Vendor Receivables management and reconciliation
Track commitments to Customers and carriers
Ensure Customer Satisfaction
Ensure compliance for Post Audit process
Monitor and Report all Key Performance Indicators(KPI)
Ensure SLA compliance based on contracted agreements
Clients Handled
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Apple Asia Pacific and EMEA
Pfizer Asia Pacific
HP Asia Pacific and EMEA
TYCO Electronics Asia Pacific (working affiliation with JP Morgan Chase)
LOGISTICS & SALES WORK EXPERIENCE
General Manager
Nor Asia Container Line
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Assistant Manager
ContShip Container Lines
(A division of CP Ships (UK) Ltd.
2001 - 2003
Account Manager
Zim Lines (Overseas Freighters Inc.)
2001 - 2002
Account Executive
Evergreen Marine Corporation (Cebu Branch Office-
EDUCATIONAL BACKGROUND
Post Graduate
Master in Business Management – (units taken)
University of the Philippines Cebu
College
Bachelor of Science in Business Administration (BSBA)
University of San Carlos -Cebu
High school & Elementary
Sacred Heart School for Boys (Jesuits)
Date Graduated (High school) - 1994
Date Graduated (Elementary) - 1990
SEMINARS AND TRAININGS ATTENDED
Supply Chain Management
University of San Carlos
Traditional and Variable Life Insurance License
Pru-Life UK
Leadership Training Seminar
Society of Young Business Executives
Unified Customer Care
People Support Philippines
Customer Service Management
People Support Philippines
PROFESSIONAL QUALITIES AND STRENGHTS SUMMARY
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: IT and Product Management
Leading R&D team
Product conceptualization, creation, roll-out
Product Blueprint Results reviews
Objective, Key results(OKR) setting
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: Project Management
New Customer Implementation
Vendor/Carrier Implementation
Electronic Data Interchange(EDI) Implementation
Continuing Projects
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: Operations and Customer Management
Customer Service Management
Receivables Audit and Management
Contract Management and SLA Compliance
Electronic Data Interchange(EDI) – Technical Skill
KPI Reporting
Logistical Supply chain integration and management
Process improvements and service delivery
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: Logistics
Logistics Operations
Freight Cost Management
Supply Chain Visibility
Freight Cost Audit
Freight Cost Allocation
RFQ and Bidding preparations
Area
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: Sales and Marketing
Business Development
Market Research and Development
Sales and Product Presentations