Sherwin Pacana

Asia Pacific Scaling Compliance Work offshore Sherwin G. Pacana OFFSHORE COMPLIANCE DEPARTMENT (TIMELINES) Q3 2018 – Q3 2019 Q1, Q2 2018 Setup a physical space Hire 5 trusted employees as contractors and procedural staff contractors expedited training program(Sherwin, Michael/Eric) Setup Philippine entity(Strategic partnerships or Organic) Convert contractors to full time compliance officers Address current backlog Chromebooks Other Physical assets Full KPI rollout First level(existence check) data validation(dev) Establish QA process Establish KPI(s) Hire additional roles Potentially establish a 1st level customer support(data) Establish second level QA(applications processed over 10K) CEBU COMPLIANCE TEAM STRUCTURE Compliance Head 1 person 5 people – pool of Compliance Officers (Level 2&3) Procedural Support (Level1) Admin & IT loyal and capable employees who worked for Scott N for a number of years before SB 5 procedural staff sourced from trusted manpower providers 1 Admin/HR, 1 IT Oversee entire operations. Escalation point. Meets with US counterpart regularly. Plans prioritization, cascades information Performs level 2 and level 3 verification, enhanced due diligence, and approval/rejection of applications. We can leverage their logistics experience for other product use cases in the future as well Performs level 1 data entry, data population, KYC template preparation. Global support. 6 month contract renewable. Manpower company provides . Security Protocols mandate by SB. NDA will be signed by the provider. Admin oversight will be provided by provider Basic Admin HR work, IT takes care of data security, IT assets, connectivity, workstation concerns, etc. PROCESS IMPROVEMENT Dedicated Cebu Team : 24 hour SLA No SSS # provided Immediate feedback to customer thru CS channel Expired ID Application FIFO Data Validation (Basic data Existence and validity check) Invalid Proof of residence others others Sends immediate feedback to CS on any missing information needed from applications received within 24 hours CS feedback SLA to customer ideally within 24 hours requiring additional data Compliance Officer proceeds with due diligence once complete data provided Second QA check on all applications approved over 10K KEY PERFORMANCE INDICATORS(KPI) – WORK IN PROGRESS TIME BOUND/Dollar Value # of application processed Average processing time per application QUALITY COST TO ACQUIRE # of reworked applications # of duplicate charge for Trulio for the same application # approved applications missing required data # of dulicate entries in Identitymind TBD TBD Dollar value held up-pending # of Aging applications pending TBD TBD TBD TBD TBD TBD OTHER KPI(S) TBD TBD TBD TBD TBD TBD TBD TBD