Sherwin Guinacaran Domingo

Curriculum Vitae SHERWIN G. DOMINGO - | - | --SKILLS AND AREAS OF EXPERTISE • Stakeholder Management • Process Execution Excellence • Order Fulfillment EMPLOYMENT HISTORY • • • Logistics and Operations Planning and Scheduling Downstream Supply Chain Marketing and Customer Support Dec 9, 2020 – Present (Freelance) BruntWork Pty Ltd – Home Based | 8 Rockwell, Hidalgo Drive, Makati City, NCR, Philippines • • • • • • • • • • Customer Service Responding to all inbound customer enquiries (via Chat, Email and Phone) regarding product advice, placing orders, delivery status etc. Order Management Monitoring order status to ensure timely completion of all orders, including identifying and resolving any issues where orders have not been fulfilled in a timely manner. Inventory Management Analyzing sales history and monitoring of stock levels to ensure timely re-ordering of stock as required. Ensure systems are updated for current out of stock items. Social Media Management Monitoring and responding to posts/comments on our socials. Compliance reporting Completion of required quarantine administration for certain orders Electronic Data Management (EDM) Assisting with the drafting and preparation of email occasional email campaigns Website admin Updating product pages as required, and occasionally creating new product pages. eBay Account Management Order management and product listings Product Research Assisting with the development of new product / categories Customer Quotes and Invoices Preparation of quotes and invoices for customers Customer Service Representative | Proctor | Invigilator, May 11 – November 11, 2020 Contact Solutions BPO | Office Partners 360 – Home-Based | 14th Floor Ayala Center Cebu Tower, Bohol Avenue, Cebu Business Park, Cebu City, Philippines • • • • • Proctor | Invigilator of students at various universities taking examinations or tests for collegiate entry and additional skill trades or upskilling from across the globe (Europe, the Middle east, and the Americas). Collaborative asset and contributor that has increased the company's LOB by 30% Tech support for internet connection and zoom, go to meeting issues that result from high internet latency speeds, remote manipulation of student desktops, or laptops (windows and mac) via zoom to access exams. Optimal use of AWS, remote desktops, or virtual machines to accomplish the entire proctoring process in compliance with client requirements and SLAs. Escalates unresolved issues related to student examinations, access, and infringements by generating CRM reports. First Officer | Co-Pilot (Bombardier Dash 8-Q400 NG), August 1, 2017 – February 28, 2018 PAL Express, R1 Hangar, Gate 1, Andrews Avenue, Nichols, 1309 Pasay City, Philippines • Responsible for Second in Command and Co-Pilot crew-member duties in safely operating a Dash 8-Q400NG aircraft functioning under Part 121 airline operations. Terminal Operator, February 14, 2004 – April 16, 2016 British Petroleum | Air BP MESA Operations, Dubai, UAE • Ensures all company prescribed Jet A-1 product (QA) Quality Assurance and control protocols are rigidly complied with, and strictly implemented on an airport fuel farm facility ~ receipt and distribution terminal in adherence to Aviation Fuel Quality Requirements for Jointly Operated Systems (AFQRJOS) protocols • Monitors Tank Volume representations on Graphic User Interfaces (GUIs). Programs and manipulates Supervisory Control and Data Acquisition (SCADA) software and observes the appropriate execution of Programmable Logic Controls (PLCs) for the safe, proportionate, and simultaneous movements of multiple (heavy duty-industrial) valves on-site during product receipt, settling, distribution, recirculation, or plant (emergency) shut down. • Implements best practices of Health Safety Security Environment (HSSE) in critical decision-making during Depot Plant operations. Optimizes the function of Human Interface Devices (HIDs), Human Machine Interfaces (HMIs), or Man-Machine Interfaces (MMIs) to promote business profit and accelerated (ROI) Return of Investment thru efficient product movement and increased sales. • In-charge of stock reconciliation for multiple clients (e.g. BP, Shell, Chevron, Total, ADNOC) and bookkeeping (Excel sheets) from product sales, re-ordering, re-stocking, and product receipt (Jet A-1 fuel) and determines stock loss and gain due to system integrity, mechanical failure, or environmental vectors (e.g. volumetric expansion and contraction due to temperature and climate variances utilizing Microsoft excel, Microsoft word, and varied software applications to Generate Daily, Weekly, Monthly, Quarterly, and Annual Profit and Loss and Gain reports from. Interprets statistical data into illustrations (e.g., bar, table, chart, or graphical representations) EDUCATION Air Link International Aviation College, October 1993 – March 1997 • Tertiary Education, College Graduate, Bachelor of Science Major in Aircraft Maintenance Technology Don Bosco Technical Institute Makati, June 1981 – March 1992 • Primary to Secondary Education, High School Graduate with Preparatory Electronics Technician’s Course TRAININGS Bombardier Dash8-Q400 Initial Full Flight Simulator Training (PAL Express) • Held on October 12 - 30, 2017 at Qantas Jet Base, Qantas Drive, Mascot, Sydney, NSW Australia Air BP Product Quality Assurance Training Program (British Petroleum) • Held on Feb 11, 2010 By Steve Anderson, Olivia Hunt, and Vivian Graham Gate 13, Sharjah Aviation Services Fuel Depot, Sharjah International Airport, Al Dhaid Road, Sharjah, United Arab Emirates.