SHERWIN DONATO
SUMMARY
Dedicated Virtual Assistant with 3+ years of experience driving organizational efficiency through expert
operational and administrative support. Proven ability to analyze and restructure workflows for maximum
productivity and business continuity.
CORE COMPETENCIES
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E-commerce Platform
Management
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Social Media Management
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Customer Service & CRM
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Administrative & Operational
Support
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Order Fulfillment & Logistics
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Inventory & Product Listing
Management
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Research & Analysis
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Data Entry & Reporting
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Project & Task Management
TOOLS PROFICIENCY
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Shopify
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WooCommerce
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Notion
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Google Business Profile
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Google Workspace
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Canva
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ChatGPT
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Gemini
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Microsoft Office
Suite
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ShipStation / Pirate
Ship
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Slack
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Trello
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Asana
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Zendesk / HubSpot
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Wordpress
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Zoom
Ecommerce VA | Encompass (Parts Distributor)
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2023 - 2025
Managed and Maintained product listings across platforms (e.g., Shopify, WooCommerce), including
optimizing descriptions, pricing, and imagery.
Processed and Coordinated all daily customer orders, returns, and exchanges, ensuring timely
fulfillment and communication via shipping software.
Provided professional customer service via email and chat, resolving inquiries related to shipping status,
product details, and post-sale issues.
Executed regular inventory checks, updated stock levels, and performed accurate data entry for sales
tracking and financial reports.
Customer Service Representative | Encompass- eCommerce / TMobile
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Resolved complex billing, account, and service issues for postpaid and prepaid wireless customers,
ensuring first-call resolution.
Diagnosed and Troubleshot technical issues related to mobile devices, network connectivity, and
feature activation (e.g., data, text, calls).
Managed a high volume of inbound service calls while consistently achieving top metrics for Customer
Satisfaction (CSAT) and Quality Assurance.
Educated and Retained customers by identifying needs and effectively presenting plan upgrades,
feature additions, or service adjustments to prevent churn.
General Virtual Assistant | Freelance
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2022 - 2024
2024 - 2025
Managed and Maintained executive calendars, scheduling meetings, coordinating travel, and
prioritizing time-sensitive communication for multiple clients.
Spearheaded comprehensive administrative support, including email inbox management, file
organization, and drafting professional correspondence.
Utilized project management tools (e.g., Asana, Trello) to track, delegate, and ensure the timely
completion of diverse business projects.
Conducted in-depth research, compiled data, and executed accurate data entry to create reports that
supported client operational and strategic planning.
Education
Congressional Integrated School
Accountancy and Business Management