Sherwin Donato

Sherwin Donato

$5/hr
Virtual Assistant | Ecommerce, EA, GVA, Shopify, Amazon
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
23 years old
Location:
Naic, Cavite, Philippines
Experience:
3 years
SHERWIN DONATO SUMMARY Dedicated Virtual Assistant with 3+ years of experience driving organizational efficiency through expert operational and administrative support. Proven ability to analyze and restructure workflows for maximum productivity and business continuity. CORE COMPETENCIES ● E-commerce Platform Management ● Social Media Management ● Customer Service & CRM ● Administrative & Operational Support ● Order Fulfillment & Logistics ● Inventory & Product Listing Management ● Research & Analysis ● Data Entry & Reporting ● Project & Task Management TOOLS PROFICIENCY ● Shopify ● WooCommerce ● Notion ● Google Business Profile ● Google Workspace ● Canva ● ChatGPT ● Gemini ● Microsoft Office Suite ● ShipStation / Pirate Ship ● Slack ● Trello ● Asana ● Zendesk / HubSpot ● Wordpress ● Zoom Ecommerce VA | Encompass (Parts Distributor) ● ● ● ● 2023 - 2025 Managed and Maintained product listings across platforms (e.g., Shopify, WooCommerce), including optimizing descriptions, pricing, and imagery. Processed and Coordinated all daily customer orders, returns, and exchanges, ensuring timely fulfillment and communication via shipping software. Provided professional customer service via email and chat, resolving inquiries related to shipping status, product details, and post-sale issues. Executed regular inventory checks, updated stock levels, and performed accurate data entry for sales tracking and financial reports. Customer Service Representative | Encompass- eCommerce / TMobile ● ● ● ● Resolved complex billing, account, and service issues for postpaid and prepaid wireless customers, ensuring first-call resolution. Diagnosed and Troubleshot technical issues related to mobile devices, network connectivity, and feature activation (e.g., data, text, calls). Managed a high volume of inbound service calls while consistently achieving top metrics for Customer Satisfaction (CSAT) and Quality Assurance. Educated and Retained customers by identifying needs and effectively presenting plan upgrades, feature additions, or service adjustments to prevent churn. General Virtual Assistant | Freelance ● ● ● ● 2022 - 2024 2024 - 2025 Managed and Maintained executive calendars, scheduling meetings, coordinating travel, and prioritizing time-sensitive communication for multiple clients. Spearheaded comprehensive administrative support, including email inbox management, file organization, and drafting professional correspondence. Utilized project management tools (e.g., Asana, Trello) to track, delegate, and ensure the timely completion of diverse business projects. Conducted in-depth research, compiled data, and executed accurate data entry to create reports that supported client operational and strategic planning. Education Congressional Integrated School Accountancy and Business Management
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