Sherryvin Saavedra

Sherryvin Collins Saavedra Blk 1 Lot 20 Carvagio Street Venezia Homes BF Resort Village Las Pinas, Metro Manila, 1749 Contact number:- - Email Add:-- Work Experiences: ​TelePerformance Inc. Sucat Paranaque Manila Customer Service Representative July 2011 - February 2012 * * * * * Confer with customers by phone to provide information about products or services, or obtain details of concerns and complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, process payments and explain basic billing information. Do basic steps on customer’s mobile phones. Startek Limited Inc. Makati City Customer Service/ Technical Support * * * * * Representative April 2012 – Dec. 2013 Confer with customers by phone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of concerns and complaints Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. * Confer with customers by phone regarding their internet, phone and cable services. Expert Global Solutions Inc. Northgate Cyberzone Alabang Customer Service Representative February 2014-March 2015 * * * * * Confer with customers by phone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Offer an upgrade for customers service if applicable. Upsell products and services. Activates customers account and provide information regarding promotions. SYKES ASIA INC. ATC Corporate Tower Alabang Customer Service/ Back Office Support May 2016 –Dec. 1017 * * * * * * * Answer phone calls and answer customers’ questions regarding billing charges Resolve disputed charges regarding customers account Process payments and refunds if applicable. Do case research regarding customers advertising. Coordinate with sales representative about customers’ business advertising Explain current advertising details Make outbound call for follow ups regarding worked on cases. Educational Attainment: * Talon Dos Institute of Technology Talon Las Pinas Two year vocational course towards Basic Computer Programming, June 2001 Recognition and awards: Top NPS and CSAT Agent for 6 Consecutive months Top Agent with No Critical Call outs Top Agent for SXM Radio Sales One of the top 2 Agents chosen to represent ATC site to deal with clients for YP Advertising.