Sherrynet Solon

SHERRYNET SOLON E-MAIL:-MOBILE NUMBER:- SKILLS Fluent in English and Filipino language. Self-confident and ability to transfer optimism. Ability to establish good relationship to colleagues. Good in both oral and written communication Accuracy and thoroughness on the work performed. Has a strong decision-making skill WORK EXPERIENCES HOME-BASED E-MAIL SUPPORT REPRESENTATIVE TRAFILEA NOVEMBER 14, 2018-JANUARY 30, 2018 - Assist online customer through Zendesk via e-mail with the tracking of orders using the provided system tools and website. - Search customer orders through Shopify GUEST SERVICE AGENT OUTSOURCED QUALITY ASSURED SERVICES JANUARY 16,2018 – AUGUST 10, 2018 - The only Filipina employee hired by an Australian-based company - Works as a virtual assistant VOICE AND DATA SERVICES MANAGER WEST CORPORATION JANURY 11, 2016 – OCTOBER 13, 2017 - Acts as the main point-of-contact among the whole team personally assigned by a team leader - Handles ongoing projects from existing clients - Sales back-end support SALES SUPPORT REPRESENTATIVE CONVERGYS PHILIPPINES MARCH 9, 2015 – NOVEMBER 23, 2015 TECHNICAL SUPPORT REPRESENTATIVE TELEPERFORMANCE MAKATI JANUARY 27, 2014 – MARCH 4, 2015 - Acts as the main point-of-contact among the whole team personally assigned by a team leader - Awarded TOP 3 AGENT OF THE YEAR (2014) EDUCATION UNDERGRADUATE - UNIVERSITY OF MANILA BACHELOR OF SCIENCE IN CIVIL ENGINEERING PRIMARY AND TERTIARY- LICEO DE SAN PEDRO