SHERRY ANN TORRENUEVA
WORK EXPERIENCE
UPWORK - PROJECT MANAGEMENT VIRTUAL ASSISTANT
JAN 2020 - FEB 2021
PROFILE
I am an experienced collection specialist
and data miner. I have worked for
9 years in different fields.
CONTACT
Address: Cutud, Angeles City Pampanga 2009
Contact number: (-
Email:-
EDUCATION
Holy Angel University
Bachelor of Science in Business
Administration Major in Accounting
-)
SKILLS
Exceptional written and verbal skills
Successful working in a team
environment, as well as
independently
The ability to work under pressure
and multi-task; fast learner
The ability to follow instructions
and deliver quality results
SOFTWARES
Microsoft Office (Word, Excel,
Powerpoint, Basic Automated
Accounting), Dropbox
XERO, SAP (Accounting software)
CRM7, Debtcol (Debt collection)
Epicore, Equitable data, Mediaclick,
Slack, Asana, ZohoCRM (Project
Management)
Zendesk, eCRM, liftCRM, Formstack
Dispute Suite (Credit repair tool)
Zillow, Ginnie Mae, Freddie Mac,
Fannie Mae (Navigation for
Mortgage Loan Processing)
Email Management
Business Meetings with CEO and COO
Manages website hosting requests from customers
Trains and onboards new hires
Manages, audits and prepares reports for Accounts Payable and
Accounts Receivable
Prepares Sales Report, Daily Reports
Tracks and processes payments for leads
Tracks and distributes leads
Invoicing/billing
Customer relations, Account Management,
Extracts data and creates reports; project management
New client system enrolment, data entry, data mining, skip tracing,
SOP creation and Workflow creation
Loan requirements processing
Deals with different entities connected to mortgage
CLOUDSTAFF, VIRTUAL ASSISTANT
JUN 2018 - JUN 2019
Take inbound calls from Debtors or Insurance companies
Chase payments to debtors and Insurance companies
Refer legal proceedings
Data mining
Accounting works such as Payment Allocation and Accounts Receivable
Prepare KPI Reports for Senior Executives
Do case audit
Prepare timesheet report for Senior Executives
Assisting a Senior Executive, Operations Manager and managing cases
for myself
Assess whether or not a case forwarded is a possible recovery.
Assist debtors in setting up installment plan if they cannot afford to
pay in one go
TATA CONSULTANCY SERVICES, COLLECTION
SPECIALIST/PROCESS ASSOCIATE
AUG 2015 - JUN 2018
Receive inbound call from customers asking for payment arrangement
to pay their debts
Assisting customer inquiries
Arranging reconnection and disconnection for gas and electricity
supply
Processing card payments over the phone
Maintaining good customer service and ensuring customer satisfaction
Dealing with customer complaints
ACE FEEDS, FINANCE SERVICES STAFF
MAY 2013 - JAN 2015
Deal with Sales Representatives regarding client orders and payments
Monitor Accounts Receivable
Handle income and expenses
Do items audit
Handle cash payments
Decide whether or not the client is okay to get a new set of
items/products
Monitor customer payments (cash and checks)
Prepare Daily/Weekly Sales report
Prepare Unpaid items per Representative weekly
OPINIONOLOGY PHILS, INC., MARKET RESEARCHER
AUG 2012 - DEC 2012
Conduct surverys for American Companies and US Politicians
ENIGMA TECHNOLOGIES, INC., ACCOUNTING STAFF
JAN 2011 - JAN 2012
Monitor possible risks of the company due to uncollectible accounts
Monitor sales from Branches
Handle branch personnel
Conduct credit investigation for customers applying for credit line.
Prepare Aging report through Microsoft Excel
Handle Accounts Receivable
Releasing credit holds and items
Monitor checks coming from branches
Compute Extended Warranty Program Incentives
ABENSON INC., JR. CASHIER
MAY 2010 - OCT 2010
Systemized invoicing
Items releasing
Customer Service
