Sherrilyne Marie Himoc

As a general customer care representative and mobile technical support for 6 years, I've experienced assisting the customer with billing, financial and technical concerns. I was trained to make sure that the concerns of the customers will be resolve with correct resolution in a short period of time and still be courteous. I make sure that their concerns are resolved before the call ends. I received incentives such as a mobile phone for being part of the top agents. I'm patient, I'm a team player and I multitask. I've also worked as a technical staff wherein my responsibilities are creating communication memorandum, assisting field monitoring activities, maintaining/updating of data storage and retrieving system database and assist in the preparation of documents such as draft policies, PowerPoint presentations and work and financial plans, etc.