Sherrejayn Planas

Sherrejayn Planas Cebu City, Philippines-- EXPERIENCE SKILLS VA Platinum — Executive Assistant to the CEO Ability to multitask and prioritise FEB 2021- JAN 2022 tasks. Provides client assistance in correspondence to appointments, Excellent time management administrative tasks and social media management. skills. Attention to detail. Telstra Int. Phils Inc. — Complaint Case Officer Great verbal and written SEP 2019 - JAN 2021 communication skills. Resolves complaints raised to the Telecommunications Industry Professional discretion. Ombudsman (TIO). Case managing complaints through investigation and Background in Graphic design providing fair and reasonable resolution. Teletech — Customer Service Representative and photo/video-editing Expert in Canva and Wix JUL 2015 - SEP 2019 Customer Service Representative for the biggest Telco in Australia AWARDS (Telstra). Assisting customers in understanding their bill charges and handling disputes. Provides excellent customer service by uncovering Teletech BRAVO customer's needs and generates sales. MAY 2019 Interim Subject Matter Expert for 2 years. Assigned to assist teams for special projects, generate reports, attend meetings to provide feedback on Awarded as Most Outstanding Employee for being no.1 in overall site's scorecard the progress of the campaign/project and execute other admin related tasks. Qualfon — Technical Support Representative JAN 2013 - MAY 2015 Assist customers in troubleshooting mobile devices. Telstra Top Seller's Club MAY 2919 Awarded as Telstta's top seller for generating the most number of sales and high strike rate. EDUCATION University of San Carlos— Bachelor of Science in Fine Arts major in Advertising Top Performer’s Club OCT 2019, JAN 2020 APR 2020 JUN 2012 - NOV 2013 Awarded as Top Performer Undergraduate for hitting all metrics per quarter.