Sherol Small

SHEROL ANTOINETTE SMALL 5 Anderson Road Montego Bay P.O#1 St. James Tele:- Email- EXPERIENCE Payroll Customer Service Conduent……………………………………………………………………………………………2019-present Proving information and answering questions about Payroll concerns Identifying and resolving employee concerns in a timely manner Coaching employees on use of different Payroll applications as needed Advising employees of their salary, overtime, gross/net pay Escalating issues of non-payment, payroll adjustment, severance to the Payroll Operations team Life Insurance Agent Chancellor Insurance Agency…………………………………………….…………………...……2018-present Life Insurance Representative for Guardian Life Office Administrator Manpower & Maintenance.…………………………………………………………………………- Maintain filing system for confidential information Issuing of CUG and contracts Manage company switchboard, routing calls as appropriate Receive and distribute correspondence Schedule meetings Customer Service Representative Integrity Solution Services………………………………………………………………- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Update and freeze gym membership Meet personal/team qualitative and quantitative targets Manage large amounts of inbound and outbound calls in a timely manner Monitoring Centre Agent Hawkeye Electronics Security…………………………………………………………- Dispatch Armed Response Team to residential and commercial alarms Providing customer with status report Build sustainable relationships and engage customers by taking the extra mile EDUCATION Heart College Institute of Technology (HCIT)………………………………………………………- Associate Degree in Training and Assessment Diploma in Events Planning and Management Fundamentals in Customer Engagement (Customer Service) IWED……………………………………………………………………………………………………….2018 Certificate in Facilities Maintenance & Grounds & Landscaping NDFJ School of Business………………………………………………………………………………- Diploma in Paralegal Studies Edwin Allen Comprehensive High School…………………………………………………………- CXC O’Level English Language English Literature Caribbean History Religious Education Agriculture Science __________________________________________________________________________________________ REFERENCES: Cheryl Bogle Jackson Hawkeye Electronics Security 14 Belmont Road, Kingston 5 Tel:- Charles Howell Pennants P.O Clarendon Photographer Tel:-