SHERNECCA VALLEY
Tinaan, City of Naga, Cebu Philippines, 6037
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SKILLS
Microsoft Office/Workspace
Problem-solving
Highly responsible and reliable
Self-disciplined
Strong work ethic
Time management
Well-organized
Hardworking
Quick learner
Customer satisfaction
Team player
Fast learner
Research
Administration
Data annotation
PROFESSIONAL EXPERIENCE
CEED Marketing Corporation
Trade Marketing Staff
08/2022 - 07/2023
Exhibited a comprehensive understanding of the product resulting in high levels of customer satisfaction.
Stayed current with industry advancements and process improvements.
Ensured compliance with quality standards by conducting thorough inspections of products and services.
Fostered continuous improvement by promoting open communication and collaboration within the team.
Cultivated courteous and effective working relationships to enhance productivity.
Resolved customer inquiries and issues with clarity and step-by-step solutions.
Escalated significant matters to supervisors for prompt resolution.
Streamlined file organization to optimize efficiency and traceability.
Supervised contracted samplers and product models to ensure timely delivery of work.
Provided guidance to teams on product merchandising and inventory management.
Collaborated with the marketing team on commercializing brand plans, including considerations for pack
formats, pricing, and promotions.
Coached and supported sales teams to improve execution with customers.
Managed trade spending and allocated budgets for sampling materials.
CEED Marketing Corporation
Ecommerce Staff
12/2021 - 08/2022
Successfully managed customer complaints through clear communication and effective problem-solving.
Ensured orders were prepared to meet high standards of presentation and quality.
Developed and communicated project timelines to complete tasks within specified deadlines.
Maintained clean and safe working environments to minimize accident risks.
Produced high volumes of orders to meet customer demand effectively.
Established positive relationships with customers by actively engaging with them to better understand their
needs and provide top-notch service.
Strengthened team dynamics by participating in team-building activities.
Collaborated with team members to achieve targeted outcomes.
Generated team communications and informational materials for meetings.
Generated collection reports for completed orders across multiple online platforms, including Wordpress,
Foodpanda, Shopee, Tiktok, and Lazada.
Facilitated online purchases by picking orders for availability in stock.
Respond to phone inquiries related to online orders.
Provide support to couriers in dispatching packed orders for delivery.
Issue acknowledgment receipts to online customers.
Maintain an up-to-date inventory report reflecting the movement of items dispatched for online orders.
Prepare daily sales summaries.
Reconcile and identify discrepancies in online delivery reports.
Utilize Canva for product editing, ensuring adherence to branding guidelines.
CEED Marketing Corporation
Warehouse Encoder
07/2021 - 12/2021
Systematically organized files, reports, and scanned documents into a document management system.
Formulated spreadsheets using Excel and ensured their upkeep.
Maintained accurate records by scanning documents and entering them into a database.
Created and upheld company records and assessed data via software such as Microsoft Dynamics Nav
Database.
Verified the precision of data by comparing it with source documents.
Reviewed gathered information to ensure clarity and accuracy.
Converted paper formats into digital database systems to maintain digital formats.
Monitored returned items such as Bad Orders, Near Expiry, and Damaged products.
Knowles Electronics Corporation Philippines
Accounting Finance Intern
06/2014 - 04/2015
Collaborated with external auditors to facilitate audit-related activities and contributed to the preparation of financial
reports.
Ensured the accuracy of financial records by overseeing account reconciliations and making necessary adjustments.
Maintained an organized and efficient office space, optimizing productivity.
Maintained accurate records through the continuous updating of fixed asset registers.
Exhibited meticulous attention to detail when updating and maintaining spreadsheets.
Prioritized tasks to manage workloads and meet deadlines effectively.
Assigned tag numbers to fixed assets and monitored their movement within the organization.
Utilized Microsoft Excel to prepare general journals accurately.
Recorded and updated supplier and employee information with a high level of precision in the Oracle Database.
EDUCATION
06/2016 - 07/2021
Bachelor of Science in Technology Management Marketing
Cebu Technological University-Main Campus
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu
01/2014 - 04/2016
Office, Travel and Entrepreneurship Services
Mary Our Help Technical Institute for Women (Cebu), Inc.
1752 Natalio B. Bacalso S National Hwy, Minglanilla, Cebu
CHARACTER REFERENCES
Christine Marfa Boro
Highschool Teacher
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Rizwood Colleges Inc.-
Joanna Mae Bicbic
Customer Service Representative
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First Source-
Grizel Mae Pelimer
Payroll Manager
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Augmented Outsourcing Solutions-
