Shernando Datoc

SHERNANDO A. DATOC Home: PA-109 Upper Wangal La Trinidad, 2601 Benguet Contact No. - Skype Name: talk915_shernan- CAREER OBJECTIVE To be able to use my English Communication Skill to be in a Home-based work setting so I can have more time with my family. HIGHLIGHTS OF QUALIFICATION • Experienced in Telemarketing/ Appointment Setting • Good communicator – Mature, patient, responsible, and positive attitude. • Flexible with changes. • Approachable – Good listening skills. • Has a positive work attitude. • Perseverance to learn something new for career advancement. • Passionate and energetic. • Experienced in Live Chat Support. • Highly experienced Technical Support Representative. WORK EXPERIENCES Online English Tutor at Talk915 April 26, 2015 up to the present time Job Description • Conducts one-on-one English classes with Chinese students about Pronunciation, Vocabulary, and Grammar. • Submits regular feedback about the student’s performance in class. Part-time Recruitment Assistant at Link Savvy LLC March 14-April 14, 2017 Job Description Responsible in calling prospects with the goal of setting appointments with real estate agents for them to have a coffee meeting so they may hopefully recruit those real estate agents to join their team. Part-time Telemarketer at Peek Performance Insurance January 13- March 6, 2017 Job Description Responsible in calling leads in regards to Medicare Supplements and Life insurance and the main goal is to transfer or set an appointment to be contacted by a licensed insurance agent. I also had to do web research for our outreach program. Part-time Telemarketer at Main Street Insurance and Financial Services October 26, 2016-February 17, 2017 7 months Virtual Assistant/ Telemarketer | Eligibility.com LLC March 22, 2016- October 24, 2016 Job Description Responsible in calling leads in regards to Medicare Supplements and Life insurance and the main goal is to transfer or set an appointment to be contacted by a licensed insurance agent. I also had to do web research for our outreach program. Sales Associate | Cayetalkers.com September 2015 - October 2015 Job Description Responsible in calling customers to follow up on their Rent to Own Home and Auto Loan requests and the main goal is convince them to enroll to our credit repair agency 7 years Technical Support Representative at Sitel Baguio, BCEZ Loakan Rd.,Baguio City Job Description • Handles inbound calls regarding internet connectivity issues, Email troubleshooting of AT&T Webmail, Order Status, Product Questions, and schedule appointments for DSL repair. • Handles escalation calls and live chat received from different AT&T Helpdesk both onshore and offshore regarding advanced troubleshooting on email issues. 2-year SERVICE STAFF, 3 Rose FV Foods Corporation: Franchisee of Chowking Talavera, Nueva Ecija Responsibilities • Head Service Staff. • Ensures that orders are fast and complete for dine-in, take-out, and delivery. • Monitors the use of packaging materials and condiments in the food dispatching area. • Updates positioning guide to delegate front liners on shift. • Assigned for bulk orders to be delivered complete and at least 15 mins. before the commitment time. • Take orders from different establishments then deliver them within the customer's requested time window. Awards Received • Two-time Best Service Staff • Employee of the Month 6-month SERVICE CREW, ChamCo Food Ventures Inc. Franchisee of A&W Restaurant, Baguio Center Mall Responsibilities • Monitor and serves pending orders. • Ensures cleanliness in the dining area. • Prepare food orders when assigned in the kitchen area. • Take orders, receive payment, and then assemble order as a counter person. Awards Received • Best in Attendance • Most Improved Crew 6-month SERVICE CREW, Verde Foods Corp., Franchisee of Greenwich, Session Rd., Baguio City Responsibilities • Prepares day-end inventory of raw materials in the Pizza Station. • Garnish pizza products. EDUCATION AND TRAINING BSC Marketing, Saint Louis University -) One-month Technical and Communications Training, Sitel Academy, Baguio City