Sherlyn Andrea Regondola

Greetings! I'm Shey, a dynamic professional with a rich background in various industries. With over 4 years of experience as a Team Leader in Business Process Outsourcing (BPO), 5 years as an Expert Customer Service Representative, 3 years in property management, and 2 years as a Shipping Specialist, I bring a diverse skill set and a wealth of experience to every role.

🔹 Experience:

👨‍💼 Team Leader - Led teams in the BPO industry, driving performance and fostering a culture of excellence. Provided mentorship, coaching, and performance feedback to optimize productivity and ensure adherence to company standards.

📞 Customer Service Representative - Excelled as an Expert Customer Service Representative, specializing in resolving complex customer inquiries and building strong customer relationships.

🏡 Property Manager - Led the management of premier vacation rental properties, overseeing maintenance, guest communication, reservation management, vendor relations, and financial management. Delivered exceptional guest experiences and maintained high standards of service.

📦 Shipping Specialist - Orchestrated shipping and logistics operations, ensuring timely delivery and optimal efficiency. Managed orders, coordinated shipments, and liaised with carriers to guarantee customer satisfaction.

💡 Skills:

✔️ Team Leadership

✔️ Customer Service

✔️ Shipping Logistics

✔️ Property Management

✔️ Problem-solving

✔️ Financial Acumen

✔️ Vendor Coordination

✔️ Communication

✔️ Operational Efficiency

🏆 Achievements:

✨ Successfully led teams to meet and exceed performance targets in the BPO industry.

✨ Recognized for consistently delivering exceptional customer service and building strong customer relationships.

✨ Streamlined shipping processes, resulting in improved efficiency and customer satisfaction.

✨ Maintained high standards of service and achieved positive guest reviews in property management.

🔍 Let's Connect:

I thrive on challenges and am passionate about delivering exceptional service in every aspect of my work. If you're seeking a versatile professional with a diverse skill set to enhance your team's performance, let's connect!