SUMMARY
Sherluck James took a Bachelor’s Degree in Physical
Therapy from Far Eastern University in Manila. Then
continued his degree in the University of Perpetual
Help in Laguna Philippines.
In 2009, Sherluck James worked as a customer
service representative in Teleperformance in Pasay,
Manila. Within 6 months of working, he was then
promoted as a Subject Matter Expert (SME) and
assist agents with escalations.
In 2011, Sherluck James worked with GE Capital
Retail Finance located in Alabang, Manila. Sherluck
worked as a customer service associate which
handles credit card accounts for clients based in the
USA. He was always in the top agents every month.
SHERLUCK JAMES GO
Entrepreneur / Online Enthusiasts
Based in: Philippines
Email:-Website: www.vaexecutives.com
Whatsapp and Viber: -
EDUCATION
University of Perpetual Help
2006 - 2009
Bachelor’s Degree in Physical Therapy
In 2012, Sherluck James went to Saudi Arabia to work
as a Maintenance Supervisor which caters
Government office supplies and maintain copier
machines.
In 2014, Sherluck James entered the world of online
freelancing through Odesk. He have handled various
clients such as Businessmen, CEO’s and Managing
Directors from all over the globe with different kind of
tasks given to him.
CLUBS AND AFFILIATIONS
Now, Sherluck James owns VA Executives - an online
company which provides Virtual Assistant services to
clients and also provides customer service support for
businesses and can cover 24/7 support with excellent
customer service.
VAExecutives
Founder
RECOMMENDATIONS & REFERENCES
Far Eastern University
2005 - 2006
Bachelor’s Degree in Physical Therapy
Truly Rich Club
Member
2006 - Present
2012 - 2015
“Sherluck is VERY GOOD. If I need to hire anyone
again, I will NOT hesitate to hire Sherluck.”
Don Howe - CEO Howe Insurance Services
SKILLS
• Customer Support
• Website Development
• Web-based Research
• Video Editing
• Photoshop
LANGUAGES
English & Tagalog: Native languages
"Initiative. Communication. Hard work. Quality of
work. Commitment. Honesty. Sherluck has made
Odesk a pleasure for me. He is a credit to the site
and to this whole outsourcing industry. He not only
did what I asked, but offered solutions to the tasks at
hand. He exceeded our expectations. So much so
extended his contract from 4 weeks to 3 months. And
last but not least, he's a great guy. It's been a
complete pleasure."
Alaster Spiers - Co-Founder Stashboard
EXPERIENCE
Snipesoft Ltd.
Al-Ershad Maintenance
Sales Manager / Client Liaison
May 2015 - Present
Maintenance Supervisor
August 2012 - August 2014
Responsible for a number of Team Leadership tasks
and managing all clients in the company and ensuring
to meet the company sales requirement.
Oversee and coordinating with the technicians who
maintain and repair copier machines contracted by the
Government of Saudi Arabia. Responsible for
evaluating problematic systems or technical Error and
determining what installation or repair services
needed to be performed.
Play Network Pte Ltd
Executive Assistant to Managing Director
November 2014 - 2015
Working virtually with the Managing Director on a daily
basis, providing administrative support, on a
one-to-one basis. I help MD make the best use of his
time by dealing with secretarial and administrative
tasks.
Hire workers, organize schedules and assigning work
activities to technicians. Perform training to ensure
individuals have all the requisite skills. Additional
responsibilities include developing and implementing
maintenance procedures and maintaining personnel
records.
Extensive knowledge of the organisation, including the
company's aims and objectives. Know names,
numbers and context for all the major clients, suppliers
and artisans that MD works with.
GE Capital Retail Finance
In December 2014, Sherluck James was invited to go
to Singapore by Playnetwork to be part of the big
event with their client Reebonz (Online store that
offers new and pre-owned luxury items. It was a 3 day
Big Sale Event held at Suntec Mall.
Customer Service Representative
October 2011 - October 2012
Primarily responsible for providing effective customer
service for all internal and external Company of GE
Capital customers by utilizing excellent, in-depth
knowledge of company products and programs as well
as team members within the Customer Service
Department.
Howe Insurance Services, Ltd.
Freelance Video Editor
September 2014 - January 2014
A Freelance Video Editor for Howe Insurance Service
based in Ohio, USA. My role is to create a business
video presentation for the company to encourage,
educate and motivate people on how insurance works
and how it can help in their daily life.
Reporting directly to the CEO and Founder of Howe
Insurance Services together with the President and
COO of the company.
Stash Board
Email Lead Generation
July 2014 - October 2014
Short contract freelance work, collecting verified
Email of Leads which will be used for online email
database to generate online traffic which results to
increase number of sales. It usually involves email
research.
Teleperformance
Management
-
AT&T
Receivables
Subject Matter Expert
December 2009 - October 2011
Expert in Business process of the company and
assisting agents in determining and supporting the
implementation of the business policy contents and
enforce the policy. Making sure that the policies via
business rules are applied.Such oversight includes
confirming that the implemented rules fully and
faithfully correspond to the intended policy.
Review the results of testing and simulation. Manage
and Resolve business issues relating to business rule
execution.Approving major changes to business rule
In term of skill and competencies and have a strong
business
knowledge
and
experience,
some
management
skill,
effective
communication,
leadership, decision making skills.
