Sherlene Jane Wanjiku Njoroge

SHERLENE JANE WANJIKU NJOROGE Nairobi, Kenya | - | ✉️- Professional Summary Detail-oriented professional with experience in data entry, customer support, and administrative assistance. Skilled in organizing and processing information accurately, managing records, and preparing simple reports to support decisionmaking. Proficient in Excel, Google Sheets, and basic data analysis tools. Known for excellent communication, time management, and teamwork, with a commitment to delivering accurate, high-quality results in fast-paced environments. Work Experience Shop Attendant – The Potters Vessel Nairobi, Kenya | Oct 2021 – Present     Collected, updated, and maintained inventory data for accurate stock records. Processed customer transactions, ensuring 100% accuracy in POS system data entry. Monitored stock levels and prepared reports for restocking and inventory planning. Supported store operations by organizing data on sales and customer preferences. Telesales Agent – UAP Old Mutual Nairobi, Kenya | Sept 2019 – Dec 2019     Maintained and updated customer information in databases, ensuring accuracy and completeness. Processed business transactions quickly and efficiently, minimizing data errors. Prepared weekly reports for management summarizing closed sales and potential leads. Used CRM tools to track interactions and organize client follow-ups. Key Skills     Data Entry & Accuracy – Skilled at entering, updating, and maintaining records with precision. Virtual Assistance – Managing schedules, emails, and administrative support tasks remotely. Data Analysis (Entry-Level) – Basic knowledge of Excel formulas, PivotTables, and Google Sheets for summarizing data. Reporting & Documentation – Creating clear and concise reports for managers.   Communication & Problem-Solving – Strong interpersonal skills for working with teams and clients. Time Management & Organization – Able to manage multiple tasks efficiently. Education Bachelor’s Degree in Business Information Technology St. Paul’s University, Kenya – 2020 Certificate in Chinese Language German Institute of Professional Studies, Nairobi – 2014 References Available upon request