SHERLEEN
MHAY OBNIAL
FREELANCER
AT A GLANCE
I am highly self motivated professional and
able to work with little or no supervision.
Resourceful and adept multitasker, able to
address multiple customers and deliver tasks
timely
ACHIEVEMENTS
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Freelancing Mentorship Certified
Certified Strategic Partner Instructor
NTDC Certified
Leadership Academy trained
WORK BACKGROUND
TRAINER
Teleperformance Phils., 2017 - Present
• Facilitates training for employees on all aspects of client projects
(new hire, progression and enhancement training)
• Demonstrate effective communication skills, presentation skills
and questioning skills and techniques
• Use instructional methods appropriately and media effectively
• Evaluate learner performance and delivery of instructions
• Report evaluation information
• Assesses class and individual agent level performance
• Works with supervisors to address employee performance gaps
• Participates in client interactions
• Through demonstrated individual performance, promotes the
highest standards of ethical and professional conduct in dealing
with employees, vendors, customers and the community
• Performs other related duties and assignments as required and as
CONTACT INFO-live:.cid-f81263
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SKILLS AND ABILITIES
• Proficiency in Software Systems and
Computer Operating Structures
• Problem Solving Skills
• Communication Skills
assigned by supervisor or manager
CUSTOMER SUPPORT
Teleperformance Phils., 2014 - 2017
• Open and maintain customer accounts by recording account
information by answering telephone call and chat
• Communicate clearly and effectively with end users, colleagues,
and management to quickly resolve issues and ensure customer
satisfaction
• Evaluation of the systems' problems to recommend enhancements
• Monitor and manage technical issues relating to products
ACADEMIC BACKGROUND
TECHNOLOGICAL INSTITUTE OF THE PHILS.
BS in Accountancy,-
ST. SCHOLASTICA'S ACADEMY
June 2006 - March 2010
