Sherilyn Taracatac

 Sherilyn T Resposo 2846 Lolo Ambo Street Brgy Bambang Pasig City-- Objective: Secure a position as Loan Processor where my 5-year customer service experience, commitment to professionalism and dedication to success will be of value. Summary of Qualifications: Experienced Loan admin officer and a strong team player with over 5 years of proven success in managing and addressing client needs. Professional Experience: Team leader- Sales Support and Processing Services Loanworks August 01, 2019 to Present Managed a Team of 5 people to assist with loan processing task for Mortgageport Management Pty Ltd Managed to improve team’s productivity and quality by providing training and coaching and making every team member realize that they are vital part of the company and their work has a big impact to overall process and growth. Improved a lot of processes within the company by setting proposals and showing management why it can be a good start for overall growth. Trained team members to different task involved in processing loans to allow growth in everyone Senior Loan Admin Officer Loanworks July 18, 2016 – August 1, 2019 Consistently meet excellent quality output for 3 years in terms of quality, attendance and productivity. Assigned as officer -in-charge after 3 months, and task to assist the team when the team leader is on leave. Assigned as personal assistant to the company’s top broker and director after 6 months Prepared training materials and trained the team. Prepared company processing manuals and checks compliance adherence along with company compliance officer. Customer Service Representative Concentrix Global Services October 04, 2013 to January 07, 2015 Awarded Best in Attendance for two consecutive years. Managed consistency in stats e.g attendance, quality and adherence. Skilled in providing professional customer service and able to effectively handle difficult situations. Strong team player and recognized by peers for consistent outstanding performance. Enhanced communication skills thru day to day interaction with native English speakers. Customer Service Representative Fidelity Information Services January 18, 2016 to Present Trained in handling customers for Net Promoter Score (NPS) based account. Trained in call listening scenarios and quality scoring as well as providing feedbacks and areas of opportunity. Managed consistency in set metrics such as Attendance, NPS, Quality and Average handle time. Trained in handling both credit card and prepaid card accounts. Strong understanding of banking terms and policies. Willing to grow and learn more about the financial world. Trainings and Seminars Attended: Professional Leadership Training September 02 -03, 2019 Loanworks Office- One corporate Center Pasig City 2 Week training in Sydney Office September 18-29, 2019 Level 7, Alfred Street Milsons Point NSW Other Skills and Qualifications: Completed my Bachelor of Science degree in Information Technology. Proficient in using Microsoft Office applications. Average multitasking skills, able to listen, interpret communicate and process information at the same time. Average oral and written skills, able to write and communicate information effectively. Education: Bachelor of Science in Information Technology Isabela State University-Ilagan Campus Ilagan City-Isabela References: Marvin Agabin Gladys Magtolis Deborah Matias Service delivery manger Trainer Team Leader- - -