Sheril Ochieng

SHERIL AKOTH OCHIENG TEL:-/- email:-Linkedin: www.linkedin.com/in/sheril-otiende PROFILE STATEMENT I have experience and a proven track record in delivering customer service and administrative excellence, including clerical support, sales & marketing and public interaction. In administration, I excel in calendar management, scheduling, data entry, and database administration and secretariate duties. Customer service has had me enjoy my niche in acquisition and maintaining of clientele base in companies and institutions. Being in sales & Marketing, I have developed a proven track record of providing exceptional customer service in fast-paced environment; while offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team organizations. SKILLS Customer service Event organizing& customer experience Computer packages Remote onboarding and offboarding procedures Counselling Correspondence management Sales and marketing Dropbox Account managing Managing G-Drive Business Development Growing and building businesses, customer acquisition and retention Administration Microsoft Suite EDUCATION AND TRAINING Ba. Sociology & Communication: University of Nairobi Sept 2008- December 2016 Executive MBA (Ongoing) Quantic University WORK HISTORY Business Development: Top level management Top Level Management -Current • Identify business opportunities in companies for recruitment & training and bring them to the company • Client Acquisition and retention for Human Capital • Administrative tasks • Supporting the sister companies too in Business Development Virtual Assistant: FEMALE WAVE OF CHANGE (Remote volunteer) Female Wave of Change | Netherlands, | Jun 2022-Current • Planned network social events for all staff members. • Conducted research for several company projects since 2022. • Attended inner circle meetings, taking notes, drafting and distributing minutes, and actioning recommendations as required. • Provided general administrative support to the Directors and founders by typing, filing, and entering required data into the filling system. • Managing Social Media accounts • Offboarding and onboarding members • Ensuring that the G-Drive is updated • Attending to other administrative duties assigned by the team leader to the virtual assistants. Marketing Partner -JEHANI DE SUPPLIES Jehani De Supplies | Nairobi, Kenya, | Mar 2017 to date • Acquiring clients for supplies of the various stock of the company • Ensuring the stock lists are in order ad taking stocks • Supplying the various company products to the clients • Maintaining existing customers through emails and cold call • Strategized long-term business needs, driving customer feedback to deliver ongoing process improvements. • Built and maintained positive relationships with employees, enhancing staff retention figures. • Partnered with sales and service delivery agents, resulting in organizational growth. • Supported marketing strategy and advertising initiatives that built brand awareness and reputation. • Negotiated with suppliers to reduce costs and achieve stable supply chains. • Created clear company mission and vision statements, improving staff focus and motivation. Marketing Partner-Fanisher Properties Fanisher Properties | Nairobi, Kenya, | Mar 2017 to date • Sourcing properties for sale and rent/lease -Sourcing for clients to buy or lease properties • Looking into possible partnerships to bring about growth in the company • Maintaining records for the company -Managing the social sites for marketing and other avenues for marketing • Attending stakeholders’ meetings and reporting to the Directors on the growth of the company • Making decisions for the growth of the company, while making marketing budgeting Marketing Executive-Kings Pride Properties Kings Pride Properties | Nairobi, Kenya, | Feb 2017 -2018 • Seeking new clients and maintaining the existing clients • Daily reporting on the clientele to ensure retaining the clients on the rental platforms and ensuring the promising clients get to finally purchase using from the company's vast housing projects • Created engaging marketing materials, driving campaigns and brand awareness. • Preserved brand integrity by monitoring consistency and quality of marketing content. • Coordinated promotional activities and trade shows to increase brand visibility. • Communicated marketing team accomplishments and progress reports, verifying alignment with key business objectives. Project Coordinator-MicroEnsure MicroEnsure| Nairobi, Kenya, | Sept 2016- Feb 2017 • Rolling out health insurance pilot projects • Preparing and participating in the brand activation • In charge of centers to optimize the project efficiently • Feedback generation to better the project • Maintained project schedules by managing deadlines and adjusting workflows to suit. • Worked with project teams to define realistic scope, deadlines, and budgets. • Maximized communication and transparency between clients, internal departments, and stakeholders. • Implemented critical path method to deliver projects on time and within budget. • Coordinated access arrangements and project instructions with multiple teams. • Enhanced project transparency and accountability with rigorous evaluation and record-keeping. • Established and maintained high caliber of work, monitoring submitted projects against rigorous quality standards. • Analyzed data to generate insights and identify operational improvements. Marketing Executive-Global Careers Global Careers Company| Nairobi, Kenya, |Jan 2016 – Sept 2016 • Managed the existing clientele and brought other Corporate clients for recruitment Business Development Executive-Ratemo & Co. Advocates Ratemo & Co. Advocates| Nairobi, Kenya, |Sept 2014 – Nov 2015 • Responsibilities - Directly dealing with Marketing and managing new clients on board and creating a system that will be followed up by Talents Team to manage their data bank • Writing proposals in accordance with the GCC's requirements to Clients • Handling Client accounts until the Contract is signed • First point of contact for Clients for any new roles and assigning them accordingly - Writing a weekly report on updates of all open jobs and the status • Ensuring targets are achieved on time on a monthly basis • Research ways in which the company can further develop and help bring in new Clients - Ensure that the marketing material meets the GCC professional level - Maintain Clients accounts throughout coordinate with the contact person throughout as you provide the point of Contact to create a new client • Making sure that all the Contract are up to date and renewing them on time • All social sites are well managed and branding is carried out properly • Seeking new clients and maintaining the existing clients through emails and cold calls • Team building and staff welfare programs to ensure that other projects in the company were done and efficiently managed Public Relations and Marketing Executive-EAST AFRICA UTALII INSTITUTE East Africa Utalii Institute | Nairobi, Kenya, | Nov 2012 – August 2014 • Research on ways of enhancing the marketing of the Institute -Ensuring the social sites and website are active together with other marketing tools like billboards were up to date • Ensure that all our services are up to date to compete favorably in the market • Reported to the Board of Directors on marketing and Industry Liaison affairs of the three branches • Seeking Favorable partnerships with organizations for sponsorships and staff training • Career guidance and Mentorship to develop student's careers • Boosted public image for target audiences using multiple engagement platforms. • Built positive, productive relationships with media outlets to maximize brand exposure. • Arranged cost-efficient advertising campaigns to maximize media representation. • Maintained consistent brand voice and style across content. • Monitored team budgets and forecasts to deliver against annual targets. • Championed creative use of resources and collaboration. • Devised innovative advertising and marketing programs for improved brand awareness. • Established industry contacts and relationships with media. • Assessed the impact of current communications and tackled areas of weakness. • Improved brand coverage across various platforms through strategic advertising campaigns. • Compiled content for various communication channels. • Negotiated improved advertising prices to bring campaign costs under budget. • Developed communication strategies to support business direction. Marketing Partner -PROACTIVE MEDIA Proactive Media | Nairobi, Kenya, | Oct 2010- Nov 2012 • Assisted in organizing and running the first Kenya e-dairy conference and exhibition • This included: -Seeking Exhibitors for the exhibition and the delegates for the conference -Administration Duties in line with the preparations and preparing reports of progress daily • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules. • Retained customers with a multi-channel engagement strategy. • Finalized contracts with comprehensive legal and product knowledge. • Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives. • Had Corporates that I managed as accounts for any media activity e.g activation, newspaper advertisements, exhibitions, and Conferences Marketing Partner -BOSTON MEDIA GROUP Boston Media Group | Nairobi, Kenya, | Jan 2010- Oct 2010 • Assisted in organizing and running the conference (The first Kenyan Diaspora • Administration duties in line with the preparations that included doing the reports daily • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules. • Retained customers with a multi-channel engagement strategy. • Finalized contracts with comprehensive legal and product knowledge. • Visited customer locations to determine needs, set up contracts, and provide training. • Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction. • Generated new leads through online research and cold calling. • Launched new products to drive revenue in key markets and territories. • Retained customers with multi-channel engagement strategy. • Reviewed client feedback to enhance service delivery and maintain a customer base. • Serviced accounts on regular basis to propose new products or services and maximize revenue. • Handled customer concerns and complaints to resolve issues and build loyalty. • Identified and developed new business opportunities, expanding existing client bases by 80%. • Proactively contacted clients to secure contract renewals. • Secured new clients through targeted networking and marketing. • Optimized sales volume by managing accounts and building rapport. • Maintained an extensive knowledge of competitors' offerings and presence in assigned territory. • Retained existing customer accounts through consistent engagement and sales data analysis. • Expanded customer base by identifying needs, developing solutions, and delivering client-centered products. • Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction. • Produced management team reports on account health and target delivery. • Exceeded sales targets by delivering high call volumes and tailored product recommendations. • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities. • Qualified leads by assessing prospective client needs and profitability. CERTIFICATIONS • University of Nairobi o Ba. Sociology & Communication (Second upper, Upper division) • ALX Arica o Certificate in Virtual Assistance • Life Ministry Kenya o Trainer of Trainers certificate LICENSES AWARDS AND HONORS • Success in organizing the first E-Dairy Conference in Kenya • Completion of Virtual Assistant Online Course