Sherifat Tijani | Freelancer Resume

SHERIFAT TIJANI Abuja, Nigeria- |- PROFESSIONAL SUMMARY A Dynamic,trained and results-driven Virtual Assistant, Customer Service Specialist, and Sales Professional with over six years of experience in business administration, customer relations, lead generation, and sales. Adept at streamlining processes, optimizing customer experiences, and driving revenue growth. Skilled in relationship management, CRM tools, and multi-channel communication strategies. Passionate about delivering exceptional service, exceeding sales targets, and fostering long-term business success in fast-paced environments. CORE SKILLS & EXPERTISE ● ● ● ● ● ● ● ● ● ● Calendar, Email & Task Management CRM & Project Management Tools (HubSpot, Trello, ClickUp) Data Entry, Research & Report Preparation Multi-Channel Customer Support (Phone, Email, Chat, Social Media) Customer Retention & Complaint Resolution Cold & Warm Calling Strategies Persuasive Sales Pitch & Objection Handling Upselling, Cross-Selling & Closing Deals Client Onboarding & Retention Business Negotiation & Relationship Management PROFESSIONAL EXPERIENCE Business Relationship Manager Moniepoint Microfinance Bank | Aug 2024 – Present ● Acquired and onboarded 20+ new merchants weekly, ensuring seamless integration into Moniepoint’s financial ecosystem. ● Managed and nurtured relationships with 500+ active merchants, maintaining strong retention. ● Increased merchant product adoption by onboarding 50+ merchants per month through targeted cross-selling initiatives. ● Conducted market research and competitor analysis to refine business strategies and enhance service offerings. Virtual Assistant Digital Witch Community | Feb 2024 – Dec 2024 ● Managed community interactions, maintaining prompt responses to 100+ inquiries per day. ● Facilitated online events and webinars, boosting engagement by organizing at least 10 sessions monthly. ● Curated and moderated content, handling 30+ posts weekly to maintain an active and engaged community. ● Automated administrative tasks, reducing manual workload by 40+ hours per month. Direct Sales Business Developer & Customer Support PalmPay Limited | Apr 2022 – Mar 2025 ● Managed key client relationships, engaging with 10-15 high-value clients daily. ● Handled 100+ customer inquiries daily across multiple channels, ensuring timely resolutions. ● Increased customer retention by securing 100+ renewals through proactive engagement. ● Leveraged CRM tools to track and update 100+ customer interactions daily for accurate data management. Direct Sales Business Developer OPay | Jan 2021 – Mar 2022 ● Developed and executed field sales strategies, expanding merchant acquisition and transaction volume. ● Provided in-depth product training to 200+ merchants, ensuring a seamless adoption process. ● Analyzed market trends and optimized sales strategies to drive increased conversions. Lead Generation & Sales MAX Okada | Apr 2020 – Jan 2021 ● Generated 200+ qualified leads monthly, converting 80+ into paying customers. ● Closed 50+ tricycle and motorcycle sales per month, contributing to business revenue growth. ● Ensured repayment compliance among 90+ new customers through effective onboarding and follow-ups. Customer Support Representative Abuja Electricity Distribution Company (Buypower Agent) | Feb 2018 – Apr 2020 ● Assisted customers with service inquiries, resolving 100+ issues daily. ● Processed over 150 Buypower transactions daily with accuracy and efficiency. ● Educated clients on usage and payment procedures, handling 50+ training sessions monthly. Receptionist Winner's Global Resort | May 2015 – Jan 2018 ● Welcomed and assisted over 120 guests daily, ensuring a seamless check-in process. ● Managed 80+ room bookings per day, coordinating reservations and guest services. TECHNICAL PROFICIENCY ● ● ● ● ● CRM & Customer Support: HubSpot, Intercom, Freshdesk, Zendesk, Salesforce Project Management: Trello, ClickUp, Asana, Monday.com, Zapier Sales & Lead Generation: Apollo.io, Pipedrive, Lemlist Scheduling & Appointments: Calendly, Picktime, Appointy, Zoho Bookings Google Workspace: Docs, Sheets, Drive, Calendar, Gmail EDUCATION National Diploma in Business Administration & Management Federal Polytechnic Kaduna State | 2016 – 2018 Senior Secondary School Certificate (SSCE) Government Senior Secondary School, Sabon Tasha, Kaduna State | 2009 – 2015 HOBBIES & INTERESTS ● Reading & Continuous Learning ● Exploring New Technologies ● Staying Updated on Business & Industry Trends ● Traveling & Networking REFERENCES Available upon request.