Sherifat Salami

Sherifat Onogueshan Salami Virtual Assistant. Property Management and Operations. Customer Support Specialist Lagos-- A dynamic and detail-oriented Virtual Assistant, Property and Operations Manager, and Customer Service Specialist with over 8 years of experience across various industries. Skilled in streamlining operations, managing customer relations, and executing high-level tasks efficiently. Expertise in project management, team coordination, and using digital tools to maximize productivity. Adept at multitasking in fast-paced environments while maintaining a high level of accuracy and client satisfaction. Work Experience Virtual Assistant Architect Kenny-Lagos July 2023 to Present • Provide administrative support, including scheduling meetings, managing emails, and organizing project documentation. • Utilize Google Workspace for document management, file organization, and efficient collaboration. • Conduct web research for architectural projects using research tools like Mendeley and Zotero.Manage client communications via email and Zoom, ensuring prompt and professional responses. Executive/Virtual Assistant Mapat Constructions-Lagos September 2021 to June 2023 • Oversaw the MD’s schedule, including construction project timelines, meetings, and travel plans. • Coordinated with stakeholders on multiple high-value construction projects to ensure project deadlines were met. • Managed all project documentation and facilitated communication between contractors, suppliers, and clients. • Played a key role in problem-solving and addressing operational issues as they arose. Property and operations Manager Terraform Global Resources-Lagos August 2019 to September 2021 • Managed multiple hotel and property operations, ensuring smooth day-to-day functions. • Streamlined operational processes and improved guest satisfaction by implementing new systems for check-in/check-out. • Worked closely with property owners to maximize profitability and maintain high standards. • Led teams of service staff, handled staff scheduling, and resolved customer complaints promptly. Customer Service Personnel Soleace and Moxie Investments-Lagos May 2016 to June 2019 • Delivered high-level customer service support across multiple platforms, including phone, email, and face-to-face interactions. • Handled customer queries and resolved issues, achieving a significant improvement in customer satisfaction rates. • Utilized Zendesk to manage customer service tickets and maintain an efficient workflow. Poise Trainer/Team Lead Etiquette and Poise Resources-Lagos January 2014 to March 2016 • Designed and delivered poise and etiquette training programs for corporate clients. • Managed teams of trainers, ensuring high-quality service delivery. • Coordinated client schedules and training sessions, fostering long-term relationships with clients. Poise Trainer/Team Lead Etiquette and Poise Resources-Lagos January 2014 to March 2016 • Designed and delivered poise and etiquette training programs for corporate clients. • Managed teams of trainers, ensuring high-quality service delivery. • Coordinated client schedules and training sessions, fostering long-term relationships with clients. Education B.Sc in Urban and Regional Planning Olabisi Onabanjo University - Ogun state August 2007 to February 2013 Freelancing in Virtual Assitance/ Short Term Rentals Management DH Hub Skills • Customer service • Email and Calendar Management • Guest communication • Maintenance • Data entry • Property Management softwares • Google workspace • Google workspace • Hubspot • Calendar Management • File Management • Canva Certifications and Licenses CRM Present Certificate of completion from Great Learning Institute on The Basics of Customer Relationship Management