Sherif Hemida

Sherif Hemida -- Nasr City, Cairo, Egypt, 11528 Sherif Hemida @ LinkedIn “Experienced Social Media Specialist, Customer Care, Hospitality Services and Sales Representative” OBJECTIVE: Continue my post-secondary studies achieving my MBA (Master of Business Administration); further improving my managerial & marketing skills and obtaining a position where I can apply these. WORK EXPERIENCE: ADSL Senior Representative VODAFONE (Operation Back Office) (August 2013 – August 2016) -Make outgoing calls to customers ensuring the quality of service provided to them. -Monitoring and troubleshooting customer’s connections. -Interaction with clients - customer service activities. -Monitor incoming emails and respond to all in a prompt reasonable manner. -Manage the SLA with customers ensuring that targets are correctly met. -Responsible for customer eligibility of internet service & follow-up with solutions to any problems. -Handle case increase from internet call center department and the complaints department. -Make outgoing calls to customers assigning scheduled installation and support visits. -Responsible for creating internet billing accounts for customers. -Responsible for all field internet installation activities. -Responsible in achieving monthly target (# new customers) as set from marketing & commercial department. -Responsible for achieving internet installation SLA and average installation days. -Responsible for cancellation and termination process by customers. Indoor Sales Representative MAHGOUB CERAMIC & PORCELAIN (September 2011 – August 2013) - Welcome customers and provide any assistance. - Advise customers by providing information on products. - Help establish confidence and building customer relations; providing suggestions and feedback. - Document sales through creating and/or updating customer profile records. - Processes payments by totaling purchases; processing checks, cash, and store/other credit cards. - Keep clientele informed, notifying them of preferred customer sales & future merchandise interest. - Contribute to team effort by accomplishing related results as needed. Tour Leader AIR LINK TRAVEL COMPANY (January 2010 - September 2011) -Meeting and assisting guests at the airport. -Manage client problems at airport: lost passports, luggage, flight delays, weather conditions and other issues. -Escorting guests to their accommodation. -Accompany groups during tours, and working with the foreign tour leader/guide. -Overseeing visits and meals ensuring excellent services for guests -Assist with visa applications for Egyptian clients at international embassies. Insurance Sales Agent METLIFE ALICO (January 2009 – January 2010) - Customize insurance programs to suit individual customers, often covering a variety of risks. - Sell various insurance policies to businesses and individuals on behalf of insurance companies: life, accidental and medical insurance; or specialized policies: marriage, education, and pension. -Finding potential leads and prospects to work on and tend to sales planning pertaining to. - Arrange for meetings with clients over the phone. SHERIF HEMIDA___________________________________________________________________Page 2 EDUCATION: Bachelor of Commerce (B.Com.) Accounting Cairo University Cairo, Egypt (2005 – 2009) -ICDL Certificate EGY- -Soft Skills -Summer Training Program for Student -The Basics of Capital Market Activities and societies: football team, debate team and other activities ................................................................................................................................................................. COURSES: ADSL Senior Representative VODAFONE (Operation Back Office) Vodafone Customer Care Certifications ICDL Concepts of IT ECDL / ICDL Certification License EGY- March 2008 ICDL Information and Communication ECDL / ICDL Certification License EGY- June 2008 ICDL Microsoft PowerPoint ECDL / ICDL Certification License EGY- June 2008 ICDL Microsoft Access ECDL / ICDL Certification License EGY- May 2008 ICDL Microsoft Excel ECDL / ICDL Certification License EGY- March 2008 ICDL Microsoft Word ECDL / ICDL Certification License EGY- March 2008 ICDL Use PC and Managing Files ECDL / ICDL Certification License EGY- March 2008 ................................................................................................................................................................. SKILLS: *Leadership *Teamwork *Microsoft Office *Customer Service *Team Management & Leadership *Management *Strategic Planning *Microsoft Excel *Team Building *Networking *Social Media Marketing LANGUAGES: *Arabic (Native) *English (Fluent) References and documents available upon your request