Sherif Hassan

Led a team of agents to consistently meet KPIs and SLAs in a high-paced environment.

Conducted performance reviews, coaching, and training plans, resulting in a 15% increase in team efficiency.

Designed and implemented process improvements that reduced handling time by 10%.

Maintained high employee retention through mentorship and engagement strategies.

Coordinated with cross-functional teams to ensure seamless service delivery and risk mitigation.