SHERENE
GERONA
DIGITAL MARKETING
VIRTUAL ASSISTANT
A passionate and motivated individual with years of
experience in customer service and digital marketing
looking for a long-term position where I can utilize and
develop my knowledge and skills.
SKILLS & ABILITIES
Customer Service Support
Technical Support
Lead Generation
Contact Searching
Calendar Management
Quality Assurance
Data Mining
Data Entry
Cold Calling
Appointment setting
Email/Chat Support
Sales Associate
Order Processing
KNOWLEDGEABLE IN:
GoHighLevel
Asana
Crunchbase
Slack
Salesforce
Meta Business Suite
Canva
Notion
LinkedIn Sales Navigator
Monday.com
Google Sheet
Airtable
EMPLOYMENT HISTORY
General Virtual Assistant
The Elevated Man | Jan 2024 - Dec 2024
Lead nurturing, lead follow-up, Appointment Setting
Executive Virtual Assistant
Man-Up Warrior Movement | Oct 2021 - Dec 2023
Social media management, Appointment Setting,
Calendar Management, Generating and tracking report,
Data Analysis, Quality Assurance, Content Creation,
Team Management, Graphic Design, Calendar
management, Invoicing, Affiliate Marketing, Email
Marketing
General Virtual Assistant
Level 9 Virtual | Jan 2021 - July 2021
GHL, Funnel Building, Create Marketing Automations,
Handling Project-Based Tasks, Landing Page Editing,
Graphic Design, Lead Generation
Virtual Customer Support Assistant
Transfer HQ | Sept 2019 - Aug 2021
Customer support, Order processing
Telemarketing Associate
Demand Science Team | Jan 2017 - April 2018
Appointment Setting, B2B Lead Generation, Lead
Quality Assurance, Contact Searching
Senior Network Analyst | QA Specialist
Conectys Ph | Oct 2014 - May 2016
Network troubleshooting, Technical Support
Representative, Provide calls quality control
Customer Service | Sales Consultant | SME
Sutherland Global Services | Jan 2013 - Dec 2013
Offer products and order upsell
Resolve billing issues and customer concern
Generating EOD reports/Team manager assistant
Email Support
EDUCATIONAL BACKGROUND
University of Mindanao
BS Psychology Graduate
