SHERELYN
MENDOZA
Phone: -
E-mail:-Skype: sherelyn.mendoza
PAYMENT SUPPORT
HIGHLY MOTIVATED TO SEEK EXPERIENCES THAT ARE CHALLENGING AND WOULD
DEVELOP MY SKILLS PERSONALLY AND PROFESSIONALLY.
EXPERIENCE
CASHIER/SERVICE
CREW
Kopi Roti Cafe January 2011 - May 2011
Process payments and interact with customers.
Serve and pack warm foods and drinks to clients in an effective
manner and in strict accordance with the orders of such clients
Ensure a balance of the register at the end of the shift or working
period
DATA ENCODER
Universal Robina Corp. July 2011 - December 2011
DATA ENCODER
2Success Inc. July 2012 - November 2012
PAYMENT OFFICER
Responsible for entering specialized data into computer systems.
Also, include other basic administrative functions.
Maintain own office equipment and stationery supplies
Input an accurate of winning numbers using the assign sources and
achieve the speed for time limitation of each lottery game.
Monitor time by time all the sources and escalate the problem may
encounter during encoding and resolve the issue independently as
well as an in team.
2Success Inc. December 2012 - April 2015
Responsible for the daily payment transactions processing.
Handle all back office duties related to payments.
Assisting other departments via chat and emails with regards to
payment-related issues
Investigate and resolve missing balance cases
Timely submission of Bank Reconciliation Report.
PAYMENT SUPPORT
(CARD ADMIN)
2Success Inc. May 2015 - March 2020
CHARGEBACK
RECOVERY ANALYST
(HOME-BASED)
Zoombee LLC July 2020 - May 2021
Testing and updating of new accounts and ensuring the bank account
is working as expected without error and safe for operation use.
Support other departments by providing the expected number of
accounts per month.
Timely submission of “Bank Account Summary Report”
Precisely checking all the account information and monitoring the
account status
Analyze and categorize the type of chargeback report and update the
consolidated report daily
Gather evidence for the disputed accounts based on the buyer's
purchase history
Validate appropriate data from internal and third-party systems and
ensure appropriate course of action is being pursued
Creating word documents based on chargeback data with 100%
accuracy to be submitted to credit card companies.
SKILLS
Proficiency in MS Office and Google Suite
Internet Research
Data Entry
Email and Chat Support
Detail-oriented and results-driven
EDUCATION
PC Operation with Office Management NC II
Philippine Women’s University (2008 - 2010)
Sta. Cruz, Laguna
Luis Bernardo Memorial High School -)
Luisiana, Laguna
