Shenny Adlawan

Order Processing Team

• Verified the status of customers’ accounts prior to placing orders through the merchant portal.
• Checked item availability across multiple merchants, taking into account pricing and applicable discounts, as each merchant offered varying rates.

Tracking Team

• Monitored customer orders to determine the availability of tracking numbers.
• Updated orders with tracking information and proactively shared tracking details with customers via chat.

Customer Support Team

• Responded to customer inquiries via chat and email, ensuring timely and professional communication.
• Assisted customers with issues involving missing, damaged, or incorrect items.
• Issued return labels when necessary and guided customers through the return process.
• Facilitated refunds or replacements based on the specific circumstances of each case.
• Supported customers in filing warranty claims with merchants, in accordance with individual merchant policies.