Shenay Zairova

Shenay Zairova Freelance Administrative & Virtual Support Specialist - / --Dual Citizenship: Belgium & Bulgaria SERVICES & EXPERTISE - Administrative Support | Document Handling - Accounting Assistance | Invoicing | - Calendar & Travel Management | Planning - CRM & Team Coordination | Online Communication Tools - Customer Service | Issue Resolution - Recruitment Support | Contract Preparation FREELANCE & WORK EXPERIENCE Administrative Remote Freelancer | Self-Employed - May 2024 - Present - Managed accounting entries and document processing - Delivered customer service support and travel logistics planning - Assisted small businesses and entrepreneurs remotely across Europe Office Manager | Mediaventures BV, Belgium - Mar 2023 - May 2024 - Oversaw international travel logistics (flights, accommodation, visas) - Processed invoices, managed records, and supported executive-level tasks - Liaised with teams across projects in media production Branch Manager | Easy Life Dienstencheques, Belgium - Oct 2020 - Mar 2023 - Managed HR operations, contracts, and customer service - Led recruitment and scheduling for employees - Supported client retention and office administration Consultant | Easy Life Dienstencheques, Belgium - Feb 2016 - Oct 2020 - Handled employee planning and administrative tasks - Provided excellent customer service and issue resolution - Maintained accurate contract documentation EDUCATION & CERTIFICATIONS - Computer Systems & Technologies | University of Ruse, Bulgaria - Basic Accounting Principles | NHA, Belgium - Sep 2023 - Computer Bookkeeping (Exact Online) | NHA, Belgium - Feb 2025 - Social Legislation | Federgon, Belgium - Nov 2016 LANGUAGES Bulgarian (Native) | English (C1) | Dutch (C1) | Turkish, Russian, French – Basic DIGITAL TOOLS - Accounting & CRM: Exact Online, Expert M, Teamleader - Productivity: Microsoft Office, Google Workspace, Dropbox, DevonThink - Communication: Zoom, Slack, Email Management - Planning Tools: Trello, Notion (fast learner with new tools) Soft Skills - Strategic Problem Solver | Customer-Centric - Organized & Detail-Oriented | Deadline-Driven - Professional Communication | Adaptable & Reliable - Multicultural Awareness | Remote Work Expert