Shemory Newland
Data Entry Specialist & Office Administrator
Independent, Self-motivated and Creative Professional with a focus on Office Administration and Customer Experience.
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WORK EXPERIENCE
live:shemorynewland
SKILLS & TOOLS
Insides Sales Representative
MindGeek
01/2022 - 05/2022,
Kingston, Jamaica
Data Entry
Remote
Achievements/Tasks
Customer Service
Time Management
MS Office Suite
Market Research
Answer inbound diverse chats interactions
Pitch sales offers and upsell services
Research
Resolve technical issues and translate text between different
languages
Currency Exchange
Handle 3 chats simultaneously
Result-Oriented
Upsell and mades sales of over USD $1,000 per week
Exceeded the month of April 2022 sales target by making
over USD $8,000 in sales
Detail Oriented
Analytics
Leadership
Communication
Content Creation
Sales
Accuracy Control
Rapport Building
Fast Typing
Project Planning
Zendesk
Contact : Nadeem Ullah - linkedin.com/in/nadeem-ullah-a
Virtual Assistant/Social Media
Grill Masters Club
05/2022 - 07/2022,
EDUCATION
Remote
Achievements/Tasks
Respond to customer support tickets in Zendesk CRM.
Complete monthly operational tasks in Shipmonk fulfillment
software (entering new products in inventory, scheduling
deliveries / receiving with the warehouse, and creating
monthly batches.
Publishing & updating blog posts and website content in
WordPress.
Data entry tasks (like cleaning up data in a spreadsheet or
similar).
Sales Specialist
IHG Hotels & Resorts
09/2021 - 11/2021,
Remote
Achievements/Tasks
Answer inbound calls and promote sales.
Increase sales conversion percentage and loyalty program
members.
Strategically obtain unwanted sales by breaking down guest
booking barriers.
Meet and excel clients KPI's,
High School Diploma
Clan Carthy High School
09/2014 - 06/2019,
Kingston, Jamaica
7 CSEC Courses & 1 NCTVET
Information Technology I
Principles of Business I
Principles of Accounts II
English I
Mathematics. II
Office Administration II
Integrated Science II
Commercial Food
Preparation Lvl II
Caribbean Advanced Proficiency
Examination
Excelsior High School - discontinued
10/2019 - 01/2020,
Kingston Jamaica
Courses
Management of Business
Accounts
Communication Studies
Information Technology
LEADERSHIP EXPERIENCE
Vice President
C.C.H.S Interact Club
09/2018 - 05/2019,
Tasks/Achievements
Delegate duties and assisted the other executive
members to fulfill the club's mandate.
Prepare agenda for the club meetings.
Liaise with the Secretary for the collections and
dissemination of monthly reports.
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WORK EXPERIENCE
LEADERSHIP EXPERIENCE
Customer Service Associate
Airbnb & Nordstrom
Vice President
C.C.H.S JPS Energy Club
06/2020 - 09/2021,
Remote
Achievements/Tasks
01/2018,
Tasks/Achievements
Answer inbound calls and solve customer-related issues.
Respond to emails and live chat with customers.
Liaised with President to schedule and conduct club
meetings.
Empathize and build rapport with irate customers to
formulate satisfaction and improve experiences.
Plan external club events and organize methods of
transportation.
Make order modifications and file discrepancies.
Review executive reports.
Mediate between two or more parties to formulate a
resolution. Inform and educate new platform users and
promote awareness.
Source club sponsors and aid in recruiting club members.
Treasurer
C.C.H.S Students Council Body
Data Entry Clerk
EduFocal Limited
09/2019 - 01/2020,
Host club meetings on the behalf of President.
2017 - 2018,
Kingston Jamaica
Achievements/Tasks
Tasks/Achievements
Collect club fees and dues.
Upload questions to an online website platform.
Calculate and keep track of council's finances.
Proofread and correct grammatical errors.
Aid council's in recruiting more members.
Format batches of information and images to align the
standardization of uploaded data.
Liaise with other board members.
Intern Account Payables & Office
Administrator
It's Pixel Perfect
10/2019 - 10/2019,
Source school's sponsorship.
Team Lead, Class 3 Athletic Sprinters
Clan Carthy High School
Kingston Jamaica
Achievements/Tasks
Record and upload receipts of company purchases and
expenditures.
Sort and file old records and revamp storage space to
systematic-based storage.
2015 - 2018,
Tasks/Achievements
Organize team training.
Promote team culture and vision.
Participate in team recruiting.
Liaised with lead accountant.
INTERESTS
VOLUNTEER EXPERIENCE
Foreign Exchange
Volunteer
YMCA Leadership Training Program
Networking
Tasks/Achievements
Web Developing
Undergo professional and leadership development training.
Crytpo currency
Health and Fitness
Small businesses
Liaised with team members and staff to grasp a slice of life in
the world of professional leadership.
Build and foster teamwork.
ACHIEVEMENTS
First Place Form Achiever (2014 - 2019)
Clan Carthy High School
Certificate of Prticipation (2018 - 2018)
Kingston YMCA
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